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Starbucks Operations Associate, Ancilliary Services

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Job ID: 13105

Updated: July 10, 2017

Location: Main Campus

Position Overview

Ancillary Services is currently seeking a Part-time Regular (30 hours per week) Starbucks Operations Associate.

Reporting to the Food and Beverage Manager, this position assists the Starbucks Operations Coordinator in leading/coaching a group of 10-15 associates in the daily operation of the Starbucks, some coverage in other locations may be required.

Sales volumes increase dramatically from September to March possibly leading to highly stressful situations. Positions at this level generally involve some light manual duties.

Hours of work:

Summer Hours (May - August):

Wednesday - Friday : 1:30 PM - 8:00 PM
Saturday - Sunday: 6:00 AM - 12:30 PM

Fall/Winter/Spring Hours (September - April):
Wednesday - Friday : 1:30 PM - 8:00 PM (Subject to change)
Saturday - Sunday: 6:00 AM - 12:30 PM



Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Under the direction of the area coordinator this position assists in leading a group of 10 -15 associates in the daily operation of Starbucks
  • Conduct food preparation training
  • Daily cash reconciliation of all sales receipts will be required
  • A full working knowledge of all University policies and procedures is a necessity
  • There will be a high volume of food production in the area, therefore a good working knowledge of principles, techniques and practices of food preparation and storage is a must
  • Conduct daily production checks to ensure proper planning is in place to meet the demands of the day
  • Training includes Barista, Team Lead, A.S.T.(Advanced Store Training) and all Starbucks Operation requirements
  • Conduct new hire orientation
  • Provide training and all supervision to part-time and student staff
  • Order supplies and necessary items for daily function
  • Effective communication skills with the ability to motivate and lead a diverse group of associates as required
  • Ensure that Starbucks standards for outstanding customer service and quality food production and presentation are met on a consistent basis
  • Use the communication and shift scheduling software "Sling" ( to access and update the work schedule

Qualifications / Requirements:

  • Grade 12 diploma or equivalent
  • One to two years experience in a Starbucks
  • Barista Certified
  • Excellent communication skills
  • Must be able to achieve Starbucks Barista Certification and achieve A.S.T. (Advanced Store Training)
  • Food Safety Training is an asset but required after hired
  • Criminal Background Checks are required

Application Deadline:  June 19, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to become one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary believes that a respectful workplace, equal opportunity and building a diverse workforce contribute to the richness of the environment for teaching, learning and research, and provide faculty, staff, students and the public with a university that reflects the society it serves. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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