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Information Specialist, Business Library, Libraries & Cultural Resources

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Job ID: 13768

Updated: October 27, 2017

Location: Main Campus

Position Overview

The Business Library in the Libraries & Cultural Resources is currently seeking a Full-time Regular Information Specialist.

Reporting to the Director of the Business Library, this position is primarily responsible for the delivery of reference/research services, document delivery, supporting technology, marketing, updating and maintaining libguides, and other online initiatives, library metrics, and institutional repository.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):


  • Conduct effective reference interviews to identify client information and learning needs, and assist or teach clients to retrieve relevant information; clients include students, faculty, staff and community members
  • Use in-depth knowledge of all resources to ensure excellence and high quality service both face to face and in the virtual environment
  • Assist clients with their research and the use of all library systems, library policies and procedures and organization of the library's collections
  • Keep abreast with changes and the evolution in information resources including databases, systems, library resources and technology in order to provide high standards of efficient, quality service
  • Projects as needed


  • Actively market and promote the services of the Business Library to all users by creating and changing library displays to draw attention to library resources, events, and activities
  • Maintain and update the library's social media site
  • Organize social events within the library to promote its services and resources

Data Management

  • Understand the basics of data management and articulate the benefits of data sharing and data management plans
  • Promote the institutional repository to Haskayne faculty and encourage faculty to have their scholarly output uploaded to the repository
  • Interpret publishers' copyright policies to determine eligibility of upload of scholarly output
  • Create digital files from scanned documents and upload files to the institutional repository
  • Access digital files for uploading, name files according to established standards, and upload to the repository
  • Develop descriptive metadata for institutional repository files
  • Assure quality of metadata records


  • In the absence of the Operations Supervisor, supervise and monitor student employees during shifts. On a regular basis, direct and delegate duties to student employees. Use judgment to resolve a range of public services issues to ensure excellent client service
  • Provide training and support for new staff on reference services and circulation transactions
  • Proactively report progress of projects, problems, concerns, and discrepancies with regard to all accountabilities to the Director of the Business Library

Tutorial creation

  • Identify and create electronic research tutorials in various formats in response to changes in information resources and information literacy demands
  • Maintain and update tutorials as database interfaces change
  • Keep abreast of latest development in online tutorial software and assess new software for appropriateness and implementation in the Business Library
  • Collaborate with others on tutorials that could be of system-wide benefit


  • Keep abreast on the University's policy regarding copyright, initiate procedural changes for reserve material as copyright rules change, and update faculty and staff on reserve procedural changes
  • Evaluate reserve requests from faculty/instructors, source materials, create/delete catalogue records in SIRSI and process materials, weed reserve collection, and return materials to faculty/instructors
  • Update the Reserve Procedures Manual on an ongoing basis and make recommendations for the adjustment of reserve policies in order to best meet client needs


  • Sign out and check in library materials, process renewals, place/remove/edit holds, process patron fines, process cash transactions, instruct patrons on how to print and photocopy, answer directional questions, and perform searches on missing items
  • Reconcile cash float and prepare daily cash deposits
  • Troubleshoot problems with photocopiers, printers, campus cards, card readers, and POS system and report problems to relevant staff and contact service providers as necessary
  • Maintain a courteous and positive problem-solving approach in dealing with challenging situations such as fines, over dues, and other disputes
  • Provide directional information to clients, including checking the catalogue for specific title requests and assisting clients in finding materials in various formats
  • Provide assistance with the productivity software on public workstations and with network printing

Document Delivery Service

  • Acquire and provide material using on-line systems effectively and in a timely manner
  • Organize and dispose of patron order files in accordance with FOIP and assist in verifying incoming requests using multiple on-line databases and catalogues
  • Track circulating material and resolve problems with clients regarding citations, availability, and delivery of materials
  • Provide clients with information regarding document delivery services
  • Maintain open and collegial relations with the Haskayne School of Business faculty, staff, students and TFDL units


  • Compile monthly statistics for the Business Library for reference, directional and technology transactions, instructional sessions, document delivery statistics, and physical holdings and forward these statistics to LCR
  • Implement new tools for the recording of statistics and initiate procedural changes as required

Qualifications / Requirements:

  • Bachelor degree or an equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Minimum two years extensive experience in library reference, circulation, document delivery, and customer service
  • In-depth knowledge of searching numerical and bibliographic databases and electronic journals/books, particularly business databases
  • High level of comfort with new learning and research related technologies
  • Working knowledge of automated circulation and catalogue systems, the POS system, cash transaction procedures including credit/debit card system, photocopiers and networked printers
  • Knowledge of automated interlibrary loan systems
  • Computer knowledge including Windows in a networked environment, email, and productivity software such as Word, Excel and PowerPoint, and online tutorial software
  • Ability to juggle competing priorities and to work in a high stress environment
  • Initiative to continue developing one's own knowledge and skill base

Application Deadline:  September 14, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted. 

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialst/Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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