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Program Manager, Continuing Education

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Job ID: 13806

Updated: November 7, 2017

Location: Main Campus

Position Overview

Continuing Education is currently seeking a Full-time Limited Term Program Manager for approximately 2 years.

Continuing Education consists of a number of distinct programming teams with a central service team, serving almost 20,000 students annually. It is expected to fund, through revenue generation, the majority of its operational costs while contributing financially to the University. The success of University of Calgary Continuing Education in meeting its business target in a competitive environment is dependent upon providing highly effective student services and quality programs.

The Program Manager position reports to a Program Director, and works closely with other Program Managers, as well as Program Coordinators and Student Services staff in a cross-functional and collaborative team environment. This is a regular Full-Time position, and is part of the AUPE Collective Bargaining unit.  The position may require the ability to work a variable schedule, which may include evening or weekend work, or extended work days.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Academic Quality:

  • Design and develop course offerings in existing programs by working with instructors, professional associations, subject matter experts and UCCE teaching and learning team
  • Research and evaluate potential courses and programs that are high quality, financially viable and meet the department's mandate and strategies
  • Recruit and Manage Program Advisory Committees
  • Facilitate program, certificate and course approvals through UCCE committees
  • Develop and expand delivery of programs and courses in a variety of learning modalities/formats, i.e. classroom, online and blended
  • Assess eligibility of students experience/prior learning to have prerequisites courses waived, grant advanced standing, etc.

Instructor Management

  • Recruit, interview and hire instructors
  • Identify instructor training needs and provide support for skill development
  • Advise and coach instructors with respect to effective adult learning principles, best practices in teaching and learning (and provide resources created by UCCE Teaching & Learning team)
  • Recruit instructors using internal process and leveraging marketing/sourcing techniques

Program Management:

  • Develop and prepare business plans and program budgets that provide for quality educational experiences and maximum profitability
  • Manage finances and expenses for course delivery, instructional services and instructional materials and resources
  • Create plan and define scheduling strategy for each program managed
  • Perform program review to understand of how each course maps into the curriculum and how content fit with the desired learning outcomes.

Communication and Teamwork:

  • Participate in and support initiatives to enhance the work environment and business operations.
  • Collaborate with stakeholders  to set up and pilot courses; collect and analyze data and other relevant information from the pilot
  • Work with stakeholders to complete committee documentation and program framework for introduction of new program

Qualifications / Requirements:

  • Masters degree preferred. Undergraduate degree or combination of post-secondary education and relevant work experience may also be considered (experience in business, workplace learning, education or adult education preferred)
  • Knowledge and understanding of the educational and training needs of business and industry professionals
  • Positive attitude and demonstrated ability to be a collaborative team member
  • Good judgment and initiative, tact and diplomacy in dealing with the frequent interactions with students, instructors, staff, University departments and external organizations
  • Strong working knowledge of Microsoft Office Professional (Word, Excel, Outlook and PowerPoint)
  • Knowledge and experience with learning management system technologies that enhance online and classroom delivery and educational program management
  • Ability to perform multiple and complex tasks, with attention to detail and business processes
  • Excellent written and verbal communication skills along with a strong customer service orientation
  • Demonstrated record of continuous learning and experience working in a post-secondary school environment.
  • Experience teaching adult learners in a business or organizational environment
  • Experience creating and marketing revenue generating education programs in higher education
  • Experience in instructional design and development for both in class and online delivery is an asset
  • Knowledge of business management activities including development of business plans, market assessment and integration of internal operations to deliver the value proposition to different stakeholders
  • Ability to use sound business judgment to predict/address current or possible future trends, policies, practices, innovations, and information affecting his / her business and organization
  • Knowledge and experience with writing proposals is an asset

Application Deadline:  September 21, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase III.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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