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Director, Alumni Programs and Services, Development & Alumni Engagement

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Job ID: 13823

Updated: November 16, 2017

Location: Downtown Campus

Position Overview

Development & Alumni Engagement is currently seeking a Full-time Regular Director, Alumni Programs and Services.

Reporting to the Associate Vice-President [AVP], Alumni Engagement and Partnerships, the Director, Alumni Programs and Services is a key member of the UCalgary Alumni leadership team and is responsible for ensuring an alumni-centric experience across all UCalgary Alumni programs, events and services. The Director is responsible for managing the programs and services team, providing strategic leadership across program development and implementation to create an alumni program for all stages of the alumni life cycle. He/she will also work closely with other members of Development & Alumni Engagement to provide thoughtful integration of alumni programming in other division initiatives. He/she has regular interaction with the Vice President, Deans, the Alumni Association Board and other alumni leaders in the community, as well as faculty-based alumni professionals. The incumbent also serves as a leader within the broader Development & Alumni Engagement team and will represent the Alumni office with professionalism in the university and the community.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):


  • Lead the Alumni Programs and Services team in developing, implementing, and maintaining a yearly program and services plan
  • Provide expert recommendations/solutions related to program design and ensure consistency of an alumni-centric experience across all programming
  • Provide education and support to the team, managers and staff related to alumni programs and engagement to ensure consistency throughout business practices
  • Define clear outcomes for the programs, identify performance measures and follow a regular review and evaluation process to support continuous improvement
  • Collaborate with related University departments to maximize partnership opportunities
  • Engage a wider network of alumni and community relations professionals by liaising with others in the industry to review best practices
  • Actively seek best practices within post-secondary education and beyond that may be suitable for the UCalgary Alumni program
  • Challenge the status quo within the alumni programs and strive for enhancement, while appreciating the importance of effectively managing organizational change
  • Apply insights gained across a variety of internal programs as well as from external sources


  • Lead a growing team of alumni professionals who provide day-to-day management of, and support to, a variety of campus-based and community programs
  • Supervise staff including hiring, delegation of work, performance management, and disciplinary action up to and including termination
  • Develop, maintain and model positive working relationships with faculty, staff and students
  • Actively work on strategies to promote staff engagement, problem solving and following through as appropriate to ensure positive outcomes for all stakeholders
  • Ensure staff members are well trained, competent, supported in their work, and encouraged in their development
  • Ensure staff members develop collegial, positive, high trust working relationships with each other and all work effectively as a team
  • Foster a service-oriented approach


  • Develop and manage the alumni program budgets and business services
  • Work with the AVP, Alumni to articulate spending priorities, monitor adherence to budget commitments, and investigate discrepancies
  • Develop cost monitoring procedures to assure maximum coverage at the least possible cost to the University and its staff
  • Collect, analyze, and present statistical and financial plan data and identify trends
  • Provide regular updates, including written reports and data collection, to the AVP, Alumni and other groups, as required


  • Effectively manage organizational change within the Alumni team, ensuring that the approach taken is coordinated and in line with that of other leaders within Development & Alumni Engagement
  • Perform other related duties or projects as assigned

Qualifications / Requirements:

  • Undergraduate degree is required; some consideration will be given to equivalent work experience in lieu of educational requirements
  • Minimum of 7-10 years of experience managing staff and leading projects
  • Experience in community or alumni engagement is essential, and a strong understanding of post-secondary environments is a definite asset
  • Experience leading in a complex organization focused on superior customer service and effective stakeholder relations
  • Outstanding communication and facilitation skills
  • Strong inter-personal skills and ability to develop positive relationships at any level
  • Proven track record of managing multiple priorities in a fast-paced, deadline driven environment
  • Established success in building consensus and influencing teams made up of peers and individuals that do not have direct reporting relationships
  • Financial acumen necessary to manage program budgets and business services is required
  • Must be flexible, have some ability to travel and be able to work outside of normal business hours
  • Described as confident, focused, accountable, results-oriented and a people-person
  • Possess a natural sense of curiosity, a keen understanding of meeting customer needs, manages and collaborates well in a learning organization, demonstrates an openness to new ideas and feedback, and appreciates the importance of meeting clearly defined outcomes
  • An understanding of, and a passion for, working within a performance management culture is critical

Application Deadline:  October 10, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is classified in the Management Career Band, Level M3 of the Management and Professional Staff Career Framework. 

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about Development & Alumni Engagement visit

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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