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Scholars Academy Program Assistant, Student Success Centre, Student & Enrolment Services

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Job ID: 14024

Updated: November 14, 2017

Location: Main Campus

Position Overview

The Student Success Centre in the Student & Enrolment Services is currently seeking a Full-time Limited Term Scholars Academy Program Assistant for approximately 12 months.

As a member of a dynamic, student-centric team within the Student Success Centre, the Scholars Academy Program Assistant works to support high-achieving students through providing reception and front-line advising support to students within the Scholars Academy Program and the First Year Scholars Program. The Program Assistant will assist with program planning and development, mentor and mentee training, supporting communications with participating students and the Scholars Academy Council, and booking advising appointments with the Scholars Academy Coordinator.  The Program Assistant will also recruit, train and mentor student peer helpers and play a key role in ensuring the success of volunteer supported programming. The Assistant will support the Program Coordinator who works specifically with the University's highest achieving students in developing academic and leadership skills to ensure strong candidacy for national and international scholarships and other high-profile honours.

This position will report to the Manager, Student Success Centre, and receive daily direction from the Scholars Academy Coordinator.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Mentorship and Advising (25%)

  • Plays a key role in recruiting, training, scheduling and supervising peer volunteers for First Year Scholars Programming

  • Provides frontline advising to students in the Scholars Academy office regarding awards dates and deadlines, available resources and programming

  • Coordinates and provides the primary reception for the Scholars Academy office

  • Ensures the provision of excellent customer service to students, triaging student concerns and providing appropriate information and referrals to ensure student needs are addressed

Programming Coordination and Event Planning (25%)

  • Assist with planning the annual Scholars Academy retreat

  • Manage room bookings and catering orders for all meetings and special events

  • Support the Program Coordinator with the coordination of special events for Scholars Academy and First Year Scholar students

  • Assist with the annual implementation and oversight of the Mentorship Program for the students in the Scholars Academy, including planning mentor/mentee training sessions and events

Communications (25%)

  • Monitor major scholarship processes, including required qualifications and application deadlines Update Scholars Academy website accordingly and ensure critical information is included in monthly newsletter

  • Assist with annual Scholars Academy recruitment and application process

  • Support Coordinator through regular updating of website and program materials
    Assist with the programs promotion through implementation of monthly newsletter for Council and students in both the Scholars Academy and the First Year Scholars program

Administrative (25%)

  • Work with the Scholars Academy Program Coordinator to coordinate all administrative aspects of the Scholars Academy Program and the First Year Scholars Program

  • Support all administrative aspects of the recruitment of students into the Scholars Academy program

  • Coordinate the Scholars Academy travel awards program

  • Support some administrative aspects of the cohort service projects

  • Prepare documents and reports for Advisory Council meetings and record minutes for the Advisory Council meetings

Qualifications / Requirements:

  • University degree preferred
  • Strong sense of professionalism and the ability to work effectively with stakeholders who are both internal and external to the University
  • Demonstrated commitment to exceptional, proactive student service
  • Outstanding interpersonal communication skills, including written, oral, and in one on one and group settings
  • Strong critical thinking, judgment and decision making skills
  • Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems
  • Ability to work under pressure to meet strict and multiple timelines
  • Demonstrated ability to be resourceful, creative, innovative, and flexible
  • Ability to work effectively individually and as a team member
  • Experience providing information and developing presentations for students
  • Thorough knowledge of University policies, procedures and requirements including the Freedom of Information and Protection of Privacy Act (FIPPA)

Application Deadline:  October 12, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist Advisor Job Family, Phase I.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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