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IT Systems Analyst - Research Applications, Application and Web Services, Information Technologies

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Job ID: 14386

Updated: March 7, 2018

Location: Main Campus

Position Overview

Application and Web Services within Information Technologies is currently seeking a Full-time Limited Term IT Sytems Analyst - Research Applications for approximately 1 year.

This position is within the Applications & Web Services group in Information Technologies, reporting to the Manager, Application Development. This team is responsible for the development and sustainment support of a set of applications including the overall architecture of the implementation as well as overlapping integrated application areas.

The nature of the job requires a well-rounded knowledge of coding/scripting, process engineering, software maintenance, and technical assistance with a special focus on supporting Research Applications. This work includes technical analysis, developing technical design specifications, development of custom objects including reports, interfaces, conversions and enhancements. Work arises from issues and problems identified either by the Business or the Research Change Planning Group.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Technical Design and Development

  • Provide technical input to the Functional Analysts to help identify and develop system enhancements opportunities and identify business process improvements while ensuring that alternative solutions to customization requests have been fully investigated
  • Collaborate with the Functional Analyst, other Systems Analysts and Lead Architects to identify conversion, integration, application enhancements and reporting requirements while ensuring that scope and cross system impacts are fully understood
  • Ensure that all custom objects are developed according to the University Application Development Standards
  • Collaborate with other development teams to design and build integrations points
  • Develop security setup for application objects, user profiles and data access
  • Proactively investigate and stays current with the application product directions and emerging technologies

System Support, Release Management and Problem Resolution

  • Provide functional and technical support to the Functional Analysts, Business and Lead Application Architect to help identify and resolve hardware, software and data related problems
  • Provide the release setup and configurations for custom objects that are migrating with the regularly scheduled monthly maintenance releases
  • Delay and other changes to the development build schedules are identified as early as possible and communicated to the Lead Application Architect
  • System performance issues are communicated and jointly resolved with the technical teams. Help to implement and test the performance tuning resolutions
  • Ensuring that documentation is properly initiated, authorized and maintained.
  • Maintaining confidentiality of user profiles, account information, and other sensitive University and Personal data
  • Maintaining positive working relationships with key constituents
  • Maintaining current and timely communications across other units in the department on matters of mutual interest and importance
  • Liaising with the vendors when reporting and managing problems with delivered functionality
  • System support is subject to call out, situations may require work outside and in addition to core business hours


  • All application enhancements will be Unit Tested according to the Unit Test Plan documented in the Technical Design Specification and signed off prior to User Acceptance Testing
  • Changes and improvements to the Unit Test Plans will be communicated to the Functional Analysts and Lead Application Architects


  • Project status updates and timesheets are submitted to the Manager, Application Development
  • Issues/resolution options are logged in the IT Change Management system
  • Customizations are fully documented and logged in the IT Documentation Library
  • Creating process and procedures for configuration and code management

Quality management

  • Deliverable reviews and sign-offs are obtained on a timely basis
  • Quality control reviews are conducted with the Manager, Application Development for customizations that can include:
    • Requirements documentation review
    • Technical Design Specification review
    • Code walkthrough
    • Test plan review
    • Test execution and defect resolution review
    • Security review (if applicable)
    • Migration Request review
    • Review findings are managed through to timely resolution
    • Ensure data integrity by developing and running queries to assess data quality

Qualifications / Requirements:

  • Undergraduate Degree in Computing Science or recognized technical certification
  • Minimum of 8-10 years of application development experience
  • Proficient in the use of project management, requirements analysis, technical design, development and testing techniques and tools
  • Highly professional team player with strong interpersonal and communication skills. Ability to communicate effectively with business and IT professionals at all levels
  • Excellent verbal and written communications skills including the ability to translate business requirements into technical specifications.
  • Experience working collaboratively with other developers, technical analysts, business and operational staff
  • Demonstrated problem solving skills. Proven abilities in resolving problems quickly and efficiently sometimes under pressure.
  • Proven experience developing and deploying large scale software solutions.
  • ITIL and PM certification an asset

Technology Specific Qualifications

  • This position has a focus on supporting Research Applications
  • Experience with Linux server administration and a deep understanding of Linux/Unix, preferable in Fedora/RHEL/CentOS.
  • Experience developing in more than one language, such as Python, Java, and JavaScript
  • Proficiency in Python development
  • Proficiency in shell scripting
  • Experience with building Docker images and running Docker containers.
  • Experience with cluster management systems, such as Docker swarm, Kubernetes, and Mesos.
  • Experience working with configuration management tools, such as Ansible.
  • Knowledge in high-availability approaches such as failover, load balancing, clustering, and risk-management.
  • Familiar with metrics systems, such as Prometheus with Grafana and Nagios.
  • Familiar with log aggregation systems, such as the Elastic Stack.
  • Highly knowledgeable of continuous integration tools, such as GitLab CI and Jenkins.
  • Knowledge in stream data processing, such as via Kafka and Storm.
  • Knowledge of cloud oriented architecture is an asset.
  • Prior experience working with the Converis Research Management Application (RMS) is an asset
  • Prior experience working with the Institutional Research Information Services Solution Application (IRISS) is an asset

Application Deadline: December 13, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is classified in the Professional Career Band, Level 3 of the Management and Professional Staff Career Framework.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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