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Manager, Strategic Operations, Taylor Institute for Teaching and Learning

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Job ID: 14416

Updated: February 5, 2018

Location: Main Campus

Position Overview

The Taylor Institute for Teaching and Learning is currently seeking a Full-time Regular Manager, Strategic Operations.

The Taylor Institute for Teaching and Learning is dedicated to better understanding and improving student learning, and the teaching approaches and practices that affect student learning. This two-pronged commitment puts both instructors and students at the centre of its work to engage in reflection, conversation, exploration, innovation, and research. The Institute thus promotes the teaching development of instructors, high-impact student experiences such as inquiry-based and experiential learning, and the scholarship of teaching and learning. The Taylor Institute's building was designed according to the values of transparency, collaboration, flexibility, and intention in teaching and learning. Its position at the centre of campus supports its work to facilitate conversations, build communities, link networks, and catalyze a culture of evidence-based teaching and learning across the University.

This position reports to Academic Director of the Taylor Institute, providing strategic direction and management in making the internal operations of the Taylor Institute consistent, transparent, and efficient. The incumbent leads the coordination and internal assessment of programming, and ensures a high standard of efficiency and effectiveness in the management, communications, and administrative processes within the Taylor Institute.

This position requires an experienced, organized, meticulous, innovative and dynamic person to provide coordination, leadership, and support to a wide range of initiatives within the Taylor Institute. It requires the ability to build relationships within the Taylor Institute and across the University. This position directly manages staff, with responsibilities including recruitment, assignment of duties, authorizing overtime, coaching, performance evaluation, and performance management up to and including termination. Experience managing programs and business operations, leading others, and working with diverse stakeholders including students, staff, faculty, and other groups on campus such as facilities, IT, HR, Conference and Events Management, and the Registrar's office is essential. A strong background in project management and trends in higher education such as program planning, evaluation, and learning spaces is valued.

The Manager, Strategic Operations will work as part of a dynamic group of academic staff and education professionals to provide leadership in Taylor Institute-wide administration, business processes, and programming. The incumbent provides strategic direction in making the internal functions, workflows, and processes of the Taylor Institute consistent, transparent, and efficient.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):


  • Brings together staff across the TI to coordinate and streamline programming and scheduling processes across all units and groups in the TI
  • Works with TI staff to ensure sustainable workflows and processes for annual and semesterly scheduling of TI programs and events
  • Works with TI staff and university partners to ensure effective registration platforms, workflows and processes are in place to best meet the needs of TI programs, and ensure efficiency in TI processes
  • Ensures alignment of TI programming with vision, plan, and strategic priorities of the TI and university through the commitment of others within and/or beyond the unit as appropriate
  • Leads and coordinates internal aggregation of data and assessments for reporting processes, workflows, procedures, and evaluations of programming across units in the TI (including workshops, programs, non-credit certificates, courses taught in the TI learning spaces, and special events) and space use of the TI building to track and document relevant metrics and trends


  • Provides leadership for administrative processes and guidelines across the TI
  • Manages and provides supervisory leadership for administrative staff and part-time student assistants that support TI processes, roles and functions
  • Directly manages direct reports, including recruitment, onboarding, assignment of duties, authorization of time off and overtime, completing performance evaluations (including probationary and annual reviews), offboarding (including exist surveys/interviews), and completing attendance and performance management up to and including discharge
  • Works with the TI Operations Specialist and TI Communications Lead to hire and manage building stewards and part-time student assistants as needed
  • Meets regularly with administrative and communications staff across the TI to ensure alignment and efficiency in processes and functions, to foster collaboration within and across groups, to share and discuss challenges and strategies for success, and to ensure continuity in administrative processes and support
  • Ensures the appropriate allocation of administrative personnel to projects, and provides staff with direction on guidelines, procedures, technical requirements, priorities and professional expectations
  • In collaboration with the TI leadership and Human Resources Partner (and Advisor), continuously reviews the TI’s human resources to ensure alignment with operational and personnel requirements and strategic goals

Business Operations:

  • In close collaboration with TI staff, identifies opportunities for enhanced operational and business efficiency and quality, leads the development and revision of relevant TI processes and guidelines, and undertakes the appropriate consultation and action to enact these opportunities
  • Liaises with the Registrar, Conference and Events Management, and other campus partners to ensure effective and efficient allocation of space in the Taylor Institute
  • Liaises with other University units as required, including Conference and Events Management, Legal, Risk Management, Supply Chain Management (for issues escalation), Facilities Management, and Facilities Development, to develop partnerships, review and resolve issues and concerns related to the Taylor Institute
  • Develops and leads appropriate systems, workflows, and processes to track and report the use of TI spaces
  • Tracks all TI workspace allocations to ensure the strategic assignment of workspaces
  • Serves as the unit endorser for all Archibus work requests involving teaching, research, and administrative space under the stewardship of TI
  • Provides operational context to the TIs Finance Partner (and Analyst) for monthly and quarterly financial reporting.  Assists with other reporting requirements on an as-needed basis
  • Leads updates to the TIs business and safety documentation, procedures, and processes, such as coordination of building safety and emergency warden volunteers, core safety audit, emergency response plan. Reviews and resolves operational issues and concerns with relevant campus partners (e.g., IT, Occupational Health & Safety)
  • Coordinates all external and internal requests for tours and visits to the TI

Qualifications / Requirements:

  • Minimum post-secondary degree in a related discipline required
  • 7 - 10 years of related, progressively responsible, work experience
  • Previous management and leadership experience within a complex, unionized environment is required, as is work experience within a post-secondary education setting
  • Project management experience to plan, implement and evaluate programs, processes and procedures within a diverse organization
  • Strong organizational skills with the demonstrated abilities to handle a large, diverse and often deadline-driven workload and to plan and coordinate work responsibilities with little direction
  • Demonstrated success as a strategic collaborator, facilitator, negotiator and mediator, and proven ability to work diplomatically with others
  • Ability to act decisively and to exercise a high degree of independence, initiative and judgment on a wide range of issues
  • Ability to communicate and summarize complex issues and results effectively to all levels of management
  • Ability to achieve positive outcomes by encouraging, supporting, coaching, developing and mentoring others
  • Ability to formulate and interpret policies and processes, and provide information and advice to all levels within the University, and to internal and external contacts of the University
  • A high degree of professionalism, tact, discretion, and respect is required in all interactions.  A strong service orientation is considered highly desirable, as is the ability to build positive, long-term, collaborative working relationships
  • Excellent interpersonal, verbal communication, written communication, organizational, and decision-making skills are required
  • Ability to adapt to changing circumstances and priorities is required
  • Knowledge and understanding of the University's operational policies, procedures, and practices is desirable
  • Knowledge and understanding of the University's collective agreement with AUPE and TUCFA is desirable, as is proficiency with University business applications (e.g. PeopleSoft, Hyperion, MS Office, eFIN, etc.)

Application Deadline:  December 15, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Management Career Band, Level 2 of the Management and Professional Staff Career Framework.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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