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Position Overview
Information Technologies is currently seeking a Student Part-time IT Customer Support Analyst.
Please be advised this is a student part-time position.
This is a part time student position with flexible hours on the following days: Monday to Friday 8:00-17:00, Saturday and Sunday 10:00-14:00. Level One Support: This position is a member of the first group of agents/analysts who receive an incident or service request. This individual attempts to provide customers with needed information, resolve the problems, or provide specific service. This position is one of a group of technical generalists who are expected to resolve a high percentage of common problems or route service matters.
This position provides support via telephone, email and remote software tools in an integrated, centralized IT Support Centre. This position identifies, interprets and records all computer-related problems reported by users. The Support Centre Technical Specialist responds daily to between 40 to 50 requests for assistance and will resolve 70% of those requests during the initial contact.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):
Qualifications / Requirements:
The position requires in-depth knowledge of:
Application Deadline: January 16, 2018
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Operational / Administrative Job Family, Phase I.
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.
About the University of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to become one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.
The University of Calgary believes that a respectful workplace, equal opportunity and building a diverse workforce contribute to the richness of the environment for teaching, learning and research, and provide faculty, staff, students and the public with a university that reflects the society it serves. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
View our Application FAQs for answers to common questions regarding the application and selection process.