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Manager, Web Services, Application and Web Services, Information Technologies

Job ID: 15528

Updated: May 14, 2018

Location: Main Campus

Position Overview

Solutions & Service Delivery within Information Technologies is currently seeking a Full-time Regular Manager, Web Services .

This position reports to the Associate Director, Applications and Web Services, in Information Technologies. The Manager, Web Services is responsible for leading the Web Services team in the development and support of websites within the Enterprise Web Content Management System (based on the Drupal platform). Integration and collaboration with the University Relations (UR) Marketing team is an essential and continuous activity in this position.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):


  • Responsible for team leadership,incident delegation and performance management
  • Hold delegated timesheet approval for the team
  • Responsible for budgeting and purchasing approvals when the Associate Director, Applications and Web Services is absent
  • Hold shared responsibilities with the Associate Director, Applications and Web Services, in screening applicants and in conducting job interviews
  • Identify, recognize and document opportunities for process improvement carried out by the team
  • Collaborate with University Relations (UR) to ensure the Web Services team maintains alignment with the digital experience defined by UR
  • Advise and mentor team members, internship students and student employees on proper operational procedures and guidelines
  • Ensure team members, internship students and student employees have accurate and relevant technical information
  • Continually show leadership in customer service and web development
  • Ensure all standards and policies are communicated and adhered to
  • Regular attendance of UC IT change management meetings to ensure adherence to processes, and identify potential issues with service interruption


  • Support the Web Services development team with overall technical direction
  • Provide oversight for specific development challenges if they arise, working with the developers for timely and appropriate solutions
  • Ensure that Web Services callers receive confirmation of the receipt of their request
  • Ensure trouble calls assigned to this position are resolved and that adequate notes are kept 


  • Demonstrate good comprehension of the UC IT services and processes
  • Define and lead the Web Services service catalog
  • Arrange and implement the migration of websites for faculties and departments


  • Demonstrate friendly, complete, competent customer service and support at all times in all situations
  • Demonstrate a willingness to participate in team environment for information, skills and knowledge sharing
  • Demonstrate a willingness to keep technical knowledge current


  • Show a willingness to provide input to strategic planning for the Web Services support, to ensure that the level of service is constantly improving
  • Work with the UR Marketing group to coordinate work intake, with appropriate scoping for definition, planning, development, and release

Qualifications / Requirements:

  • Completion of an undergraduate degree related to computer science or equivalent combination of skills and experience in a development or support area is required
  • Excellent verbal and written communication skills including the ability to work productively with technical and non-technical staff and clients. The ability to explain complicated technical issues in non-technical terms is a considerable asset
  • Previous supervisory experience is necessary; experience in a unionized environment is an asset
  • Proven customer service skills
  • High organizational skills with ability to prioritize and meet deadlines
  • Experience with web site design, development, delivery, and maintenance
  • High-level of knowledge of web content management systems,specifically in the Drupal platform

Specific qualifications include:

  • Experience with LAMP development
  • Experience PHP 7/PSR-2 standards
  • Experience with UNIX systems administration; Bash shell scripting is an asset
  • Experience with web programming (HTML5, CSS3, Javascript/jQuery)
  • Experience with MySQL / MariaDB
  • Experience with SEO/SEM, Accessibility (WCAG, Section 508)
  • Knowledge of best practices for digital design and an understanding of the principles of responsive design
  • Experience with Agile methodologies
  • Experience with data integration, such as working with XML, JSON and REST API
  • Familiar with current digital design practices and the ability to design for a variety of audiences
  • Experience multi-branch Git development; using CI/CD processes would be an asset
  • Experience with Service Management / Incident Tracking software would be an asset

Desired additional experience:

  • Testing and integrating community contributed Drupal modules
  • Custom Drupal module development
  • ITIL certification
  • Demonstrated ability to effectively manage multiple tasks of varying complexity, to work autonomously and under pressure
  • This position requires a general knowledge of the culture and operating procedures of the university

Application Deadline: May 28, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Management Career Band, Level I of the Management and Professional Staff Career Framework.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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