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Guest Attendant, Houeskeeping, Hotel Alma

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Job ID: 14060

Updated: October 20, 2017

Location: Main Campus

Position Overview

Hotel Alma at the University of Calgary is currently seeking a Recurring Part-time Guest Attendant for approximately 3 months.

Reporting to the Supervisor, Housekeeping, the Guest Attendant provides superior guest service and ensures the cleanliness of all aspects of International House. The incumbent will work closely with the Housekeeping Supervisor. This position requires flexibility and will be required to perform numerous roles and work a variety of shifts, including weekdays, evenings and weekends.

 

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Relay messages and respond appropriately to guest inquiries in person, over radio and through written notes
  • Perform full range of cleaning duties for roles including guest rooms, laundry handling, house areas, public spaces and student spaces
  • Identify maintenance requirements and submit maintenance request slips as required
  • Collect and report any lost and found items, following standard operating procedure
  • Participate in pre-shift briefings and staff meetings
  • Perform deep cleaning tasks within assigned areas
  • Maintain efficient and effective use of cleaning tools and resources
  • Actively participate in all departmental recycling initiatives
  • Clean guest rooms, including departure rooms, linen change and basic room service
  • Make beds, replace linen, dust, vacuum, reset furniture placement
  • Clean bathroom inside guest room, including disinfecting all surfaces, sinks, taps, bathtub/shower, walls, tiles, floors and toilets
  • Replace room amenities, based on room type
  • Empty and clean garbage cans and recycling bins; sort items into the appropriate location
  • Complete maintenance request slips for any deficiencies identified in assigned rooms
  • Attend to guests requests for extra supplies or other items
  • Handle and report lost and found items
  • Ensure proper room temperature control
  • Restock housekeeping cart with amenities, cleaning products and linen at end of shift
  • Provide turn down and evening room service
  • Clean all hallways and stairwells including light fixtures, baseboards, floors, door frames
  • Polish and wax floors in house areas, and operate carpet cleaner
  • Clean public washrooms, stocking with supplies and monitoring throughout shift
  • Collect, sort, and deliver dirty and clean linens
  • Proper storage and handling of laundry bins

Qualifications / Requirements:

  • High school graduation diploma or equivalent work experience
  • Must be able to read, write and follow oral and written instructions in English
  • Excellent interpersonal and communication skills both verbal and written
  • Previous hotel or housekeeping experience an asset
  • Basic mathematics knowledge is necessary
  • Exercise good judgment and discernment
  • Understand and experience with cleaning products and machinery
  • Able to handle stress in a fast-paced work environment
  • Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
  • Able to work without direct supervision
  • Flexible to work weekdays, weekends and statutory holidays
  • Able to lift, pull, push, grasp and bend while lifting up to 50 lbs

Application Deadline:  October 19, 2017

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

 

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