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Program Assistant, Indigenous Student Access Program, Student and Enrolment Services

Job ID: 27493

Updated: November 24, 2022

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

The Writing Symbols Lodge within Student and Enrolment Services invites applications for a Program Assistant, Indigenous Student Access Program (ISAP). This Fixed Term Recurring Part-time position is for approximately 18 months (based on length of grant funding), with the possibility of extension.

This position reports to the Manager, Writing Symbols Lodge and assists the Program Coordinator, Indigenous Student Access Program with general administration and coordination of ISAP program activities. 

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Responding to program enquiries via email, telephone and in-person
  • Creating student newsletters, and other communications to students
  • Drafting program reports, including tracking student participants
  • Assisting with the referral for student support services specific to the cohort
  • Assisting with weekly student workshops, including coordinating meeting space and virtual meetings times
  • Meeting with the WSL Manager, Program Coordinator ISAP, and other WSL staff in the and peers
  • Assisting with the ISAP PASS program:
    • Meet with new leaders to review the creation and use of PASS session handouts and session planning
    • Coordinate in-person and virtual meeting spaces
    • Identify any problems or potential problems
  • Assisting with the Peer Mentorship Program:
    • Work with Peer Mentors, create/modify session schedules for each semester
    • Schedule and book rooms/ virtual spaces such as zoom for recurring and one-off extended sessions
    • Enter Peer Mentorship events in online portal (D2L)
    • Provide timely troubleshooting for Peer Mentors' concerns (access to rooms, gathering materials, etc.)
    • Observe Peer Mentors in session and provide support as required
    • Mentors debriefing sessions
    • Observations of Peer Mentors sessions
    • Develop meeting agendas and chair meetings with Peer Mentors
    • Assist the learning support programs in training other Peer Mentors
    • Support the WSL staff in their assessment of the Peer Mentorship Program outcomes
  • Reception & Administrative Support:
    • Support ISAP and WSL event logistics, which may include booking facilities, organizing materials and drafting agendas
    • Marketing & Communication/ Social Media
    • Participate in Writing Symbols Lodge team meetings, events, open houses, and campus tours
    • Collaborate and support with Program Coordinator ISAP, WSL Manager, and Ótáp ímisskaan regarding communications and social media content
    • Perform minor edits to the website to ensure information is accurate and up to date
    • Produce, distribute and collate results from student feedback surveys
    • Conduct statistical analyses using SPSS to aid in the production of reports on ISAP programs and services
  • Supporting general Writing Symbols Lodge programming with Writing Symbols Lodge team and SES staff that support cultural awareness and inclusion (examples include: UCalgarycares, Indigenous Graduation Celebration)
  • Promoting Writing Symbols Lodge events and activities and provide Writing Symbols Lodge website updates and posting on general social media accounts; including creating content for bi-weekly newsletter to Indigenous students, and quarterly Bear Tracks newsletter for the broader community
  • Providing presence at Writing Symbols Lodge outreach events, booths, service fairs and other outreach events including Orientation Week
  • Remaining up to date with ongoing changes in the Lodge, relative to processes and procedures
  • In conjunction with the Manager, Writing Symbols Lodge, working on ensuring culturally appropriate representations of Indigenous Ways of Knowing are included in Writing Symbols Lodge marketing materials, while providing Indigenous Language translations

Qualifications / Requirements:

  • Undergraduate degree in Business, Arts, Humanities, Education (or related field) with 1-2 years' experience in community building, office administration, and working with youth; an equivalent combination of skills and experience may be considered
  • Knowledge pertaining to cultural protocol and Indigenous Ways of Knowing, Being, Doing, and Connecting in the context of community relations and student support programming
  • Experience with program planning and event coordination required
  • Excellent program organizational and leadership skills
  • Experience working with business community is an asset
  • Excellent written, public speaking, presentation, and facilitation skills
  • Experience with report writing
  • Experience with computer skills in MS Office, D2L, Excel, Skype and social media platforms
  • Demonstrated sensitivity towards students who come from diverse backgrounds
  • Ability to plan for and manage multiple tasks and priorities under tight deadlines
  • Ability to handle competing responsibilities and determine priorities
  • Highly organized with strong attention to detail
  • Ability to work effectively in a highly collaborative team setting as well as in an independent, self-directed environment
  • Displays an understanding of the University of Calgary, its strategic directions, departments and its student support services
  • Ability to speak an Indigenous language is an additional asset
  • Knowledge of Indigenous communities in Treaty 7 and beyond, and experience in working successfully with Indigenous youth
  • Must possess a high level of cultural awareness in relation to regional Indigenous protocols and Indigenous peoples
  • Working knowledge of Indigenous cultures, ceremonies and practices within Treaty 7 Territory and additional territories is preferred
  • Experience working closely with an established network of Elders and Traditional Knowledge Keepers is essential for the position
  • Candidates should have a strong technical background in using office software, and business process systems
  • Work experience with general administrative processes involving file management, and coordination of administrative tasks is essential

Application Deadline: December 4, 2022

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about Student and Enrolment Services visit Careers in Student and Enrolment Services.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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