ESL Student Support, English Language Program, Continuing Education

Position Overview

The English Language Program within Continuing Education is currently seeking a Full-time Limited Term ESL Student Support for approximately 12 months.

The English Language Program (ELP) provides second language learning solutions at the local and international level for individual, institutional, and business clients. High quality, customer-centered, comprehensive language programs for international adult learners are the core business of the ELP.

This position reports to the ELP Operations Manager and works closely with Managers, Coordinators, Instructors and other staff in a cross-functional team environment that supports over 1000 English learners annually. The ability to provide exceptional customer service, multi-task, develop systems for working in a job/share environment, communicate effectively and handle high volumes of work during peak periods is essential to this position. Additionally, this program provides supports services for full-time international students in Continuing Educations' International Professional Programs (IPP) and Calgary International Summer Program (CISP).

The ESL program occasionally requires the ability to work a variable schedule (evenings, weekends, and irregular work days).  Some off-campus work will be required. Peak work periods are July, August, September, January, and April.  Time off during peak periods will be limited.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Provides information and service to prospective students, students, clients, visitors and co-workers regarding the educational programs, services and processes of Continuing Education and University.
• Plan and execute socio-cultural events and activities that facilitate community building, cultural familiarization, and target language use.
• Efficiently and accurately processes student registrations.
• Assists with the promotion of courses and programs using various tools such as mail-outs, email, social media, and by phone to disseminate information and material to identified markets and established clients.
• Following established policy and using sound judgment ensure that safety standards are maintained during ESL Program events and activities.
• Ensures the needs of students and instructors are supported efficiently.
• Maintain accurate and appropriate student and instructor records following established procedures/guidelines.
• Makes appropriate referrals to University services and departments in order to link students with the most appropriate departments for their needs and goals.
• Ensures that financial transactions are processed in accordance with University policy and procedures.
• Assists with the development and distribution of student materials.

Qualifications / Requirements:

• Completion of a level of education equal to a business administration certificate, diploma program, or an equivalent combination of education and experience; an undergraduate degree in a related field would be preferred.
• Minimum of 1 year work experience in a customer facing role in an English language school; work experience in a post-secondary ESL center preferred.
• Oral and written fluency in Korean, Mandarin, or Spanish.
• Excellent communication, interpersonal, organizational, time management skills and strong detail orientation with the ability to set priorities and meet deadlines
• Reliable team player who uses good judgment, approaches matters in a professional and positive manner, and demonstrates a strong customer service orientation.
• Knowledge of tourism practices and event coordination.
• Fluency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with the University's core business systems, PeopleSoft, e-Procurement, and Continuing Education Student Registration System (Destiny One) or other educational student info. systems would be an asset.
• Positive attitude and demonstrated ability to be a collaborative team member.
• Cross-cultural sensitivity and experience working with clients of limited English proficiency.
• A valid Class 5 driver’s license (cannot be a graduated license) with proven good driving record (abstract required).

Application Deadline:  February 17, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administative Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. 

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.