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Advisor, International Student Support, Student and Enrolment Services

Job ID: 28888

Updated: May 25, 2023

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

Student and Enrolment Services is currently seeking a Full-time Temporary Relief Advisor for approximately 15 months.

The Advisor, International Student Transition Support reports to the Manager, International Student Services. It will be one of a team of international student services professionals who provide innovative services and programs that encourage involvement from both international and Canadian students. The Advisor, International Student Transition Support will also work with faculty and staff to advise on matters to assist the University to attract and retain high quality students.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Advise sponsored students regarding specific scholarship requirements and guidelines outlined by agencies and Governments providing their funding
  • Assist students who are violation of regulations and problem solve options is necessary
  • Ensuring a culturally sensitive approach and appropriate communication style. Demonstrate flexibility and understanding of diverse cultural needs
  • Advise faculty, staff and students regarding international exchange and scholarship students as appropriate should cultural and/or academic issues arise
  • Provide accurate information, create and provide information handouts as needed
  • Assist students in understanding government regulations and university policies
  • Advise international students who may be required to withdraw from university and assist them in their transition out of the university
  • Have a referral network for students on and off campus. Be able to anticipate questions and needs of students
  • Develop, deliver and evaluate international student orientation programs and workshops in collaboration with other student services areas on campus to address specific issues for international students
  • Work with the Academic Development Specialist (International) to develop and deliver academic success workshops
  • Proactively and effectively provide extended transition support to current international students, particularly to first-year international students, throughout the semester to identify students who may be encountering barriers to success and/or difficult transition issues and connect them with existing resources on campus (Student Success Centre, Wellness Centre, Faith & Spirituality Centre, etc.)
  • Work with faculty and staff to understand issues and concerns of international students
  • Problem solve to assist students in difficulty

Qualifications / Requirements:

  • A minimum of an undergraduate degree in Psychology, Social Work, Education, International Relations, or related area is required
  • Strong communication skills including diplomacy, conflict resolution and the ability to accurately present university policies and government requirements (as they relate to international students) to both students and university staff
  • Demonstrated public speaking/presentation skills required
  • Highly skilled in problem solving to assist students who may be in very stressful situations
  • Understanding of and demonstrated experience with cross cultural communication and student development
  • Experience in program development and designing and delivering workshops for international students.
  • Experience in program assessment/evaluation.
  • Ability to thrive in a collaborative cross-functional and team setting
  • Volunteer management an asset
  • Languages spoken fluently in addition to English an asset


Application Deadline:  June 8th, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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