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Partner, HR Services, Human Resources

Job ID: 28891

Updated: May 26, 2023

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

HR Services in Human Resources is currently seeking a Full-time Regular Partner, HR Services.

Reporting to the Director, HR Services, the HR Partner works at a strategic level for one or more Faculty(s)/Unit(s) as part of the HR Services (HRS) team. The HRS team provides guidance and support on all HR-related matters to Faculty/Unit stakeholders while adhering to and promoting the University’s policies, practices and programs, and ensuring compliance with relevant collective agreements and legislation.

As the portfolio lead, the HR Partner oversees and owns the end-to-end service delivery of all HR programs, policies, systems and services for academic, operational and support staff for their assigned portfolio. Being the main point of contact will mean the HR Partner works closely with their assigned HR Advisor(s) and delegates work as appropriate.

In order to excel in this fast-paced, demanding and diverse environment, the HR Partner must manage multiple simultaneous deadlines, highly complex and confidential issues and in some cases, conflicts that require direct involvement and resolution. The work is often complex, sensitive in nature and impacts numerous stakeholders which requires the HR Partner to be highly organized and able to consider multiple and/or creative solutions for clients. The HR Partner must perform in an environment where there is often ambiguity, continuous change and shifting priorities, and is required to deal with high volumes of work. This position will have a direct impact on Faculty/Unit senior leadership and staff decision making in order to achieve their strategic business goals.

Clients are predominantly senior leaders of Faculties/Units. The main purpose of this role is to provide credible and expert strategic HR advice, apply sound judgment, build relationships and resolve complex issues and conflicts regarding HR issues. Other key contacts will include central HR Centres of Expertise (COEs) and other Shared Services Partners, such as Finance. 

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Strategic Consulting (30%):

  • Develop strategic HR goals/plans to enable client’s attainment of business strategies and operational goals including research and learning objectives (i.e. formal comprehensive, strategic plans).
  • Participate as an integral member of the Faculty/Unit leadership team to ensure that HR perspectives are considered in business plans, decisions and organizational changes.
  • Connect university operating strategies, plans and procedures to Faculty/Unit HR priorities, needs and impacts.
  • Communicate and obtain Faculty/Unit support for HR policies, programs and procedures -Inform and influence central HR COE policies and programs regarding Faculty/Unit human resource priorities, needs and impacts.
  • Understand senior leader/manager opinions and anticipate their needs and concerns (i.e. gap analysis, strategic goals).

Employee and Labour Relations & Issues Management (20%):

  • Provide clients with exceptional labour relations support including collective agreement interpretations, strategic labour relations advice and full-scale support with workplace investigations, progressive discipline, layoffs/recalls, terminations and grievances.
  • Inform clients of Institutional and Faculty/Unit risks associated with potential grievances by identifying, investigating, proposing and implementing appropriate solutions.
  • Provide HR advice, services and process support which comply with appropriate legislation (i.e. FOIP, AES, Human Rights, etc.), other governing documents (GPC, APT, etc.), and collective agreements, as well as confidentiality and university values.

Relationship Management (20%):

  • As the point of contact for clients within an assigned portfolio, the HR Partner is expected to collaborate with COEs and HR Advisor(s) to facilitate support of complex client issues and to respond to client inquiries ensuring accuracy, timeliness and thoroughness in responses.
  • Accountable to broker the relationship between the Faculty/Unit and HR to evaluate and secure specialized resources and services from the HR COE’s and other partnering supports.
  • Works closely with HR COEs to reflect client needs and understand/implement HR policies, programs and procedures.
  • Works with Finance Partner to support vacancy reconciliation and position management reporting and reconciliation of the complement plan for their Faculty/Unit.
  • Fosters a proactive and positive relationship with union representatives.

Leadership (15%):

  • Leads, mentors, and coaches HR Advisor(s) in the provision of HR services, processes, policies and programs to their Faculty/Unit (i.e. job shadowing, coaching, mentoring, formal learning, on the job experience, etc.) utilizing the dotted line relationship which empowers information sharing, career development, and mentorship, and is strengthened by trust, open communication, mutual expectations and respect.
  • Champions HR initiatives ensuring information flows to HR Advisor(s).

Organizational Development, Talent Management and Change Management (15%):

  • Provide strategic recruitment, selection and retention support to clients including advice on recruitment strategies for essential roles and career growth and planning to help retain high performers.
  • Support succession planning initiatives in assigned Faculty(s)/Unit(s).
  • Provide salary offer advice ensuring equity and compliance with relevant policies/collective agreements.
  • Identify situations within portfolio where change management is needed and work with client to provide support (i.e. workforce reductions, reorganizations, business process changes, new/revised policies, PeopleSoft upgrades, etc.).

Qualifications / Requirements:

  • University degree in Human Resources, Business or a related field is required. A graduate-level degree in a related area is considered an asset.
  • Minimum of 5 years related experience in a complex human resources generalist capacity.
  • Chartered Professional in Human Resources (CPHR) designation is an asset.
  • Experience in a public sector and/or academic environment is an asset.
  • Knowledge and practical application of all applicable human resource legislation, policies and practices (i.e. Public Services Employee Relations Act, University of Calgary and AUPE Collective Agreement, TUCFA Collective Agreement, Employment Standards Code, Freedom of Information and Protection of Privacy Act, Human Rights Legislation, Occupational Health and Safety Act ).
  • Experience in and knowledge of best practices in generalist HR areas such as Employee and Labour Relations, Talent Management and Organizational Development, Compensation and Total Rewards, Staff Wellness and Disability Management.
  • Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory and legislative requirements and information affecting client’s environment.
  • General understanding and support in the application of Academic career cycles considered an asset.
  • Must be able to work independently and in a team environment.
  • Proven ability to use metrics and data to support strategic analysis and decision making.
  • Excellent oral, written communication and presentation skills.

Application Deadline: This position will remain open until filled; however, applicants will be reviewed as they are received.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is classified in the Professional Career Band, Level 3 of the Management and Professional Staff Career Framework. Management and Professional Staff (MaPS) Positions are currently under review as part of the Alberta Labour Relations Board exclusion review process. Visit the HR website for more information.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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