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Coordinator, Insurance Programs, Risk Management

Job ID: 29861

Updated: November 24, 2023

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Districts 5 and 6.

Position Overview

Risk Management is currently seeking a Full-time Regular Coordinator, Insurance Programs.

Reporting to the Manager, Operations, Risk Management & Insurance, the Coordinator, Insurance Programs is an administrative position responsible for the coordination of the University’s insurance program. This program encompasses over 50 individual polices as well as assists to identify and implement new types of coverage as needed. 

This position has primary responsibility for coordination and administration of insurance policy renewal and purchase as well as insurer audits, which are critical components of the risk strategy at the University of Calgary. They are the primary support person for the University of Calgary's insurance program and the first point of contact for insurance related inquiries. The position acts in an advisory capacity, working collaboratively within the department and with external departments to ensure necessary information is obtained and submitted to brokers and insurers.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Primary and critical support person for the University of Calgary's insurance program.
  • Responsible for existing insurance policies as well as assisting with any new coverage sought.
  • Prepares the annual submissions on insurance policies including, but not limited to: Auto and Non-Owned Auto, Boiler, Special Risk, Crime, Cyber, Fine Arts, Employment Practices Liability, Environmental, Property, Mercer Student Catastrophic, Board Travel, Volunteer AD&D, and the annual International SOS contract.
  • Contacts departments for information necessary to complete insurance policy applications and renewals; and ensures this is received, recorded and submitted within specified timelines.
  • Manages related databases and pulling reports.
  • Prepares renewal submissions for review by the Manager, Operations and Director, Risk Management & Insurance.
  • Forwards all application information to the insurance brokers for quotes. This involves working with both internal departments (building managers, project managers, architects, etc.) and the insurance brokers in order to track and complete all facets of the application process and ensure that required documentation is received and submitted within identified timelines.
  • Updates master insurance policy chart and activity schedule.
  • Participates in insurance binding and strategy meetings with insurance brokers.
  • Key contact for the insurer audit program in conjunction with Facilities, external auditors and the insurers.
  • Act as first point of contact for students and employees/faculty and for external inquiries about the insurance program.

Qualifications / Requirements:

  • Three years of experience in a risk management, insurance or related field. Underwriting and/or Agency experience is preferred
  • Strong working knowledge of risk management and/or insurance practices
  • Exceptional customer service skills
  • Excellent critical-thinking, problem solving, and verbal and written communication skills
  • Ability to analyze, problem-solve and make recommendations
  • Demonstrated ability to work collaboratively and interact respectfully and persuasively with a variety of internal and external contacts
  • Excellent time management and organizational skills, with the ability to set priorities and work independently
  • Intermediate experience in MS, Word and Access is required
  • Ability to learn and adapt to new systems and technology is essential
  • This position requires strong attention to detail, and the ability to seek information efficiently.
  • Commercial insurance experience an asset
  • Post-secondary degree, diploma or certificate in a risk management, insurance, or related field an asset
  • Previous experience working in an educational or other public sector environment an asset
  • Experience in PowerPoint, Visio and Archibus systems would be an asset.
  • Strong understanding of the University of Calgary policies and procedures is an asset

Application Deadline:  December 8, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 3.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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