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Supervisor, Caretaking

Job ID: 29956

Updated: September 19, 2023

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

The Caretaking Department within Facilities Management is currently seeking a Full-time Regular Supervisor, Caretaking.

The Caretaking department is responsible to provide a professional, efficient, cost effective and safe cleaning service to the campus building entries, corridors, stairs, elevator lobbies and cars, washrooms, shower and locker rooms, classrooms, lecture theatres, teaching and performing arts theatres, sports facilities, teaching labs, research labs, and offices in which cleaning functions are performed on set schedules. Garbage removal, interior and exterior building entrance maintenance, window cleaning and recycling is all a part of the Caretaking portfolio. Finishes in these spaces vary from concrete to carpet. Current staff complement is 265 Full-time employees. The Caretaking staff carries out a variety of duties from light dusting to floor scrubbing using heavy machines. Work is carried out on a 24-hour basis, 365-days per year.

This position reports to a Caretaking Area Manager. Work is performed under minimal supervision. This position prepares and monitors cleaning schedules with assigned duties and audits completion of work for approximately 50 -100 Caretaking Staff in the assigned area as well as for providing contract supervision support for contractors working in the assigned area. Develops and maintains communications with all clients/users.
The normal shift is 7 hours per day, five days per week, usually Monday to Friday, however, transfer to other shifts, with notice, is a possibility. Overtime may be required and the incumbent might be expected to be on standby. Callouts to the campus can be expected during emergencies.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Approval of staff absences, preparation of vacation rosters, conducting performance reviews, participating in performance management and subsequent actions, making recommendations for staff advancements and salary adjustments, participating in recruitment and hiring, orientation and training.
  • Accurately recording activities and discussions with staff and forwarding these records to the appropriate department
  • Planning and organizing the work, assigning the work, and ensuring the work is carried out, in a cost-effective manner, meeting established standards and under established procedures
  • Maintaining an inventory of supplies, sundries and equipment, and ensuring equipment is maintained and replaced as required within budget limitations
  • Responsible for the monitoring of budget areas assigned and to communicate any variances through daily review and weekly reporting to the Area Manager
  • Ensuring that keys are properly controlled and regularly audited
  • Responding to client questions or complaints, inputting responses in Archibus System
  • Establishing and maintaining good communication links with the staff assigned to the area and keeping the staff informed on relevant matters
  • Ensuring that security, safety and building repair requirements are logged and reported through established procedures and processes, and taking appropriate action to rectify the situation if it is felt that the need is critical
  • Acting as the contact person for their assigned area with Campus Security, Safety Office EHS and other Facility Services personnel and is responsible for emergency response and reporting
  • Be willing to engage in lifelong learning with respect to training, in-service and courses of study.
  • Conduct oneself in a manner appropriate to an educational environment
  • Deal tactfully with staff, students and the public.
  • Be knowledgeable and supportive of applicable University policies and procedures.
  • Schedule staff and monitor workflow and productivity in collaboration with the Area Manager.
  • Perform a daily inspection of the entire area of responsibility.
  • Practice and encourage safe work habits at all times.
  • Maintain a daily log book of activities and issues, staff interactions and meetings
  • Ensures that personal hygiene, attire and grooming are appropriate for the work environment.
  • Ability to maintain current knowledge of safe practices and techniques by engaging in lifelong learning with regard to training, in-service and courses of study.

Qualifications / Requirements:

  • Completion of a minimum level of formal education equivalent to an Undergraduate Degree or Diploma.  Extensive supervisory experience within a Higher Education Facility will be considered.
  • Must have 2-5 years of direct supervisory experience and minimum of 2 years of experience working in a role supplying cleaning services and as such should have a comprehensive knowledge of all cleaning functions, equipment, processes and activities.
  • Must have proven communication and demonstrated leadership abilities with several years of proven, progressive supervisory experience in a diverse work environment.
  • Specific training relating to Supervisory and/or Management functions is required
  • Knowledge of and ability to complete basic computer-based tasks such as email, web-based learning and operating facility management software.  Knowledge of the Archibus an asset.
  • Ability to work independently with minimal on-site supervision demonstrating sound judgment and decision making skills to ensure quality of one's own work as well as others meets expected standards.
  • Ability to establish and maintain effective working relationships in a courteous and friendly manner with staff, students and the public.
  • Must be able to maintain composure under stressful situations and in a variety of situations.
  • Must be able to produce accurate written reports and maintain accurate, clear and concise records.
  • Must have proven organizational skills.
  • Shall provide ongoing mentorship and training to staff relating to work requirements and personal development
  • Must be familiar and comfortable with using personal computers.
  • Must be physically able to perform the requirements of the position, and be able to work a variety of shifts.
  • A valid Class 5 Alberta Driver's License with less than 7 demerit points would be preferred.

Application Deadline:  October 3, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Management Career Band, Level 1 of the Management and Professional Staff Career Framework. 

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

UCalgary is Canada’s entrepreneurial university, located in Canada’s most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada’s leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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