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Network Specialist

Job ID: 32036
Location: Main Campus
Updated June 05, 2024

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We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta.
The City of Calgary is also home to Métis Nation of Alberta, Districts 5 and 6.

Description

The Information Technologies  is currently seeking a Full-time Regular Network Specialist.

The Network Operations team is responsible for administering and maintaining operating systems and networking devices to ensure their proper operation and availability. The network is the backbone of all information technology services, and outages can result in significant financial losses, amounting to hundreds of thousands of dollars per hour. Therefore, it is crucial that services are designed to be redundant, highly available, and quickly restored when issues arise.

This on-site position reports to the Manager of Network Services within IT, Technology Services and Operations. The role is a 35-hour workweek but may require after-hours work due to frequent tasks outside normal office hours. The position involves close collaboration with IT staff and other University stakeholders, representing and advocating for stakeholders in Research, Teaching and Learning, and Administration when dealing with external vendors and suppliers. The incumbent will actively participate in projects as a subject matter expert (SME) for networking and is expected to mentor junior staff despite not having direct reports. This high-stress position requires balancing multiple priorities, as errors can have campus-wide impacts.
 

Summary of Key Responsibilities (job functions include but are not limited to):

  • Apply industry knowledge to develop best practices and conduct regular technical reviews of architecture and project delivery.
  • Ensure network deliverables meet specified standards through:
    • Participation in enterprise standards development.
    • Creation of deployment guides.
    • QA/QC checklists.
    • Development of Network L1-L3 diagrams.
  • Support projects through all stages, acting as the network SME.
  • Provide consultative services to project resources.
  • Hands-on implementation across all UCalgary locations.
  • Contribute to the creation of:
    • Project plans.
    • Implementation plans.
    • Test plans.
    • Operational change requests.
  • Provide technical updates, recommendations, and solutions to the Manager of Network Services and Senior Specialist of Network Operations.
  • Review network hardware and operating software configurations.
  • Enforce vendor-provided maintenance for devices and operating systems.
  • Ensure proper access controls to maintain authorized access and prevent unauthorized access.
  • Provide technical escalation support for team members.
  • Administer network monitoring tools (e.g. Opmanager, etc.)
  • Provide scripting support as needed.
  • Offer technical leadership, advice, and mentoring to all team members.
  • Ensure the completion of technical support documentation by all team members.
  • Develop processes and procedures for operational team use with various technologies.

Qualifications / Requirements:

  • Undergraduate degree in Computer Science or equivalent diploma.
  • CCNA and CCNP Certification.
  • Palo Alto ACE or Fortinet NSE 3 Certification.
  • 10-15 years of relevant experience in a highly complex network environment.
  • Expert-level knowledge of routing and routing protocols, including MPLS.
  • Expert-level knowledge of IP, TCP, and UDP.
  • Expert-level knowledge and experience with Ethernet and related technologies.
  • Experience with scripting languages and network monitoring/testing tools.
  • Working knowledge and experience with Unix and Unix-like operating systems.
  • Experience configuring and working with various VOIP devices and protocols.
  • Experience configuring and working with various CLI device operating systems.
  • Experience configuring and working with various firewall devices.
  • Expert-level knowledge of Nexus 9K, 7K, 5K, and 2K switches, including configuration.
  • Working knowledge and experience with various compute and storage systems.
  • Knowledge of IT governance and operations, including ITIL.
  • CCIE, CCIP, or related network engineering discipline certification (preferred).
  • Experience and certification in Aruba wireless (ACMA) and UISP wireless (preferred).
  • Experience and certification in Aruba edge switching (ACSA/ACDA) (preferred).
  • Experience and certification with F5 (BIG-IP, BIG-IP APM) (preferred).

Application Deadline: June 26, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website

About the University of Calgary

UCalgary is Canada’s entrepreneurial university, located in Canada’s most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada’s leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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