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International Learning Programs Advisor, UC International

Job ID: 32323
Location: Main Campus
Updated July 10, 2024

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We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta.
The City of Calgary is also home to Métis Nation of Alberta, Districts 5 and 6.

Description

Unversity of Calgary International is currently seeking a Full-time Regular International Learning Programs Advisor.

The University of Calgary offers a variety of opportunities for undergraduate and graduate students to complete part of their degree program through international study, research, internships or volunteerism. University of Calgary International (UCI) administers or coordinates many of these programs and agreements in support of the University¿s Global Engagement Plan.  

Reporting to the Manager, Global Learning, the International Learning Programs Advisor will provide advising and support to incoming international mobility students, guiding exchange partners and students through UCalgary¿s incoming global learning nomination, application and admission process. They will also support outgoing global learning programs and participants. The International Learning Programs Advisor will interact with students, University faculty, staff, partner universities and external community members primarily on a front-line basis, handling inquiries, providing information and making referrals as appropriate. 

Summary of Key Responsibilities (job functions include but are not limited to):

  • Effectively respond to inquiries from international mobility partner institutions and other partners as well as prospective, current and past incoming exchange students in a timely manner
  • Work in collaboration with Enrolment Services, Graduate Studies, Faculties and other service units to process incoming mobility applications with varying requirements
  • Administer and guide mobility partners and incoming students through the UCalgary incoming exchange nomination, application and admission process
  • Advise prospective and accepted incoming exchange students on current course restrictions and limitations and assist students in navigating the course approval and registration process
  • Facilitate virtual and in-person co-curricular wraparound programming for incoming mobility students to support their transition to UCalgary and connect them to other on-campus to enhance their transition to UCalgary
  • Communicate and liaise with advisors and departments to support incoming exchange course approval and registration processes and advocate for students to resolve issues as appropriate
  • Co-ordinate with International Student Services for immigration and post-arrival student support
  • Inform and connect students to UCalgary services and resources such as orientation, residence services, academic advising, wellness and accessibility services, student clubs and activities, etc.
  • Provide in-person and virtual general advising on global learning programs, responding promptly to inquiries regarding available opportunities, eligibility requirements, application procedures, etc.
  • Work within University of Calgary systems to process global learning program and grant applications and acceptances, including the collection of supporting documents and verification of compliance with application requirements according to individual program processes
  • Meet with students in-person and virtually providing information (nonacademic) to students related to pre-departure preparation and informing the Manager, Global Learning of any potential issues
  • Track submission of applications, supporting documents, and payments and ensure compliance with program requirements and University policy

Qualifications / Requirements:

  • Undergraduate degree
  • Excellent written and verbal communication abilities
  • Advanced skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams, etc.)
  • Strong web application skills (Drupal), experience with D2L, Zoom, and demonstrated expertise in Adobe InDesign and Canva
  • Experience with Qualtrics or similar survey programming 
  • Beginner to intermediate statistics knowledge/training 
  • Knowledge of university policies, procedures and business systems (including familiarity with PeopleSoft)
  • Knowledge of both academic and non-academic university regulations, programs, procedures and services, including University of Calgary degree processes and requirements previous university work experience desirable
  • Demonstrated ability to seek out, retain and accurately convey large amounts of detailed information
  • Well-developed organizational skills and ability to independently plan for and efficiently manage multiple tasks and priorities under the pressure of tight deadlines
  • Ability to quickly and effortlessly change direction based on new/changing priorities
  • Detail oriented, accurate and quality focused
  • Ability to creatively challenge and demonstrate initiative to generate improvements and foster positive outcomes
  • Good interpersonal and communications skills to deal with constant and sometimes complex inquiries in a professional manner
  • Proven problem-solving skills, maturity and sensitivity to deal with client questions and work with student volunteers
  • Positive and enthusiastic attitude
  • Ability to work effectively in a highly collaborative team setting as well as in an independent, self-directed environment
  • A second language considered an asset (French, Mandarin or Spanish preferred)
  • Familiarity with a variety of countries and cultures, including understanding of and experience with cross cultural communication and adaptation
  • Previous experience in global learning or working abroad is strongly preferred 
  • Experience working with a Point of Sales (PoS) machine considered an asset

Application Deadline:  July 24, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website

About the University of Calgary

UCalgary is Canada¿s entrepreneurial university, located in Canada¿s most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada¿s leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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