Casual Medical Billing Coordinator, Student Wellness Services

Description

Student Wellness Services in Student and Enrolment Services invites applications for a Casual Medical Billing Coordinator.

This position reports to the Manager, System Implementation. Student Wellness Services (SWS) is a multi-disciplinary wellness clinic that offers counselling services to students, massage and chiropractic treatments for both staff and students along with both booked medical chiropractic, massage and psychiatric appointments for students plus a walk in service that both staff and students can access. The person in this position works as a member of Student and Experience Services in a clinical setting to assist in the provision of quality health care to students, staff and faculty at the University of Calgary.

This position deals with highly confidential materials and requires the ability to exercise the reporting nature of the role requires strong writing skills and the ability to gather and synthesize information. The incumbent must also be able to handle shifting priorities, frequent interruptions and manage work time efficiently with minimal supervision, considerable independent judgment, critical thinking and initiative in addition to tact and diplomacy when dealing with patients, staff members, contractors and external health care agencies within the scope of clinic guidelines and practice. The ability to deal effectively and empathetically with students and co-workers is an important component of this position. This position is expected to be a collaborative member of the Student Wellness Services team to support and provide day-to-day quality wellness care to students at the University of Calgary. The person in this position deals effectively with complex issues, and is expected to recommend and implement changes that will improve and find solutions to clinic operations. A high degree of flexibility, the ability to anticipate and adapt quickly to changing priorities in an effective manner, and the ability to work in an environment of continuous change are important components of this job.  There are frequent interruptions involving telephones, email, visitors, staff and students, which necessitates the need for flexibility and teamwork.

The main area of responsibility lies with the staff and contractors of the medical clinic but also provides administrative support as needed to other areas of Student Wellness Services. There is a high volume of work, multiple and conflicting priorities, demands and time pressures and periods of regular sustained concentration are required. The ability to work collaboratively within a multi-disciplinary team is critical as well as the ability to interact with others in a courteous, respectful and collegial manner.  

As this is a casual position, the number of working hours and days will be based on operational demand. Student Wellness Services tends to be much busier in the Fall and Winter compared to the Summer. Therefore, the demand during Fall and Winter may be high and could reach 3 to 5 days of work per week, depending on operational needs. This position is located at the U of C Main Campus, but travel to other campuses may also be required.

The University is under the jurisdiction of the provincial FOIP Act in all aspects of its operations as a publicly funded institution. It is expected that employees are committed to protecting the privacy of individuals who work and study at the University or who otherwise interact with the University in accordance with the standards set out in the Freedom of Information and Protection of Privacy Act and the Health Information Act in regards to medical patient files.

Summary of Key Responsibilities (job functions include but are not limited to):

Administration functions

• Collaborates with the appropriate manager, the functions and processes of the reception staff within SWS.
• Generate comprehensive and clear billing and operational reports upon requests; some reports require customization to answer certain questions.
• Works effectively with clinic physicians, nurses and health practitioners to identify opportunities to improve clinical effectiveness.
• Acts as the key liaison with the Manager, Nursing, the Director, other SWS managers, clinic physicians, specialists and health practitioners.
• Acts as a resource mentor for new and existing front desk staff.
• Works with the lead physician to maximize booking schedules.
• Consults with the Nurse Manager and clinic health practitioners to determine workload and coverage needs and makes recommendations regarding distribution of work and hiring needs.
• Makes recommendations for reception staff workload and responsibilities.
• Participates in the training and development of front desk support staff and provides as required.
• Identifies potential training needs and makes recommendation to the responsible SWS manager.
• Acts as a resource for front desk staff regarding a wide range of issues including but not limited to electronic medical record and scheduling systems. 
• With the appropriate training, in the event of fire or safety issues, coordinates the evacuation of patients and staff as required.
• Oversees SWS records management systems and, in consultation with the appropriate manager, physicians and healthcare practitioners, establishes implements, manages and enforces system changes.
• Monitors electronic medical record system to identify and troubleshoot problems in the system.
• Prepares correspondence as necessary for students and clinic staff.
• Monitors and orders clinic office supplies.
• Works daily with the clinic electronic medical records system and is competent in all aspects of scheduling and workflow modules.
• Coordinates mail distribution with reception.
• Orients new employees and volunteers including physicians to clinic programs and operations.
• Extracts and compiles a range of data from medical records system, written sources, patients, physicians and medical practitioners as requested.
• Attends staff meetings a required.
• Assists in the planning and revision of clinic operations with a focus on continual improvement.

Billing and Accounting Duties

• Prints patient invoices, processes payments and reconciles payments.
• Responsible for clinic billing submissions and reconciliation.
• Liaison for Primary Care Network, Alberta Health Services and Workers Compensation Board.
• Complete the SWS deposits.
• Communicates with students regarding payments for uninsured services.
• Monitor and track outstanding payments.
• Problem solves EMR billing issues and consults with the appropriate agency.

Medical Clinic Duties

• Assists nursing staff with managing patient needs as required.
• Books patient appointments as necessary.
• Trouble shoots EMR concerns and support.
• Liaison with nursing to ensure all patient diagnostic results are obtained and available prior to medical appointment.
• Screens messages for physicians and takes action as appropriate to make best use of professional resources.
• Communicates with other members of the health care team regarding the patient¿s health care to provide continuity of care and promote collaborative efforts directed towards quality patient care.

Qualifications / Requirements:

• Post-secondary education and/or a minimum of 3 years experience within a medical clinical setting, combined education and experience considered.
• Over one year of comprehensive accounting and billing experience in medical and clinical settings.
• More than one year of experience in generating and presenting financial and operational reports.
• Experience and familiarity with Electronic Medical Record Systems such as Accuro, Medeo, Ocean, including scheduling, billing, forms, setting reminders, and other required functionalities.
• Highly developed organizational and critical thinking skills with the ability to anticipate needs, organize, coordinate and perform work efficiently with minimal direction is required.
• Experience in a medical setting and understanding clinic processes and being comfortable around patient¿s presenting who are ill or distressed is necessary.
• Excellent working knowledge of Microsoft Office, Internet and email applications and University Core Business Systems (PeopleSoft) is required.
• Ability to operate within a complex, multi-faceted clinical work environment and be a strong team player who works well within a multi-disciplinary team is necessary.
• Knowledge and experience with Alberta Health Services and Blue Cross billing process experience is required.
• Extensive knowledge of medical terminology is an asset. 
• Demonstrated professionalism, discretion, courtesy, and respect in all interactions with internal and external clients.
• Capability to adjust work schedules to meet multiple demands and pressures and work with many interruptions, changing work plans and priorities to accommodate needs of stakeholders.
• Demonstrated ability to provide a consistent high level of service.
• Ability to maintain strict confidentiality of all records and sensitive interactions.

Application Deadline:  September 17, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website. 

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.