Senior Coordinator, Digital Course Materials - Ancillary Services

Description

Course Materials within Ancillary Services is currently seeking a Full-Time Regular Senior Coordinator, Digital Course Materials.

Reporting to the Manager, Bookstore this position acts as the bookstore's primary expert in digital course materials, working closely with instructors, students, and vendors to ensure the correct materials have been selected, are available, and are correctly added to the system following the Bookstore's procedures. This position works with little direction and is considered the category specialist setting and advising on appropriate workflows, timelines, issues, and goals. Peak periods are the weeks preceding the start of term and rush during the first weeks of classes. Overtime and off campus work may be needed, and participation in the beginning of term rush, and year-end inventory is required. This is a full-time, in-person position. The UCalgary Work From Home program is not available. 

Summary of Key Responsibilities (job functions include but are not limited to):

Digital Course Material Coordinator Duties

• Manage digital course materials with the bookstore's current and future systems and vendors.
• Works with little direction, makes frequent decisions, and is considered the category specialist setting and advising on appropriate workflows, timelines, issues, and goals.
• Set up and maintain systems and procedures for the purchase and distribution of digital course materials. 
• Actively participate in digital course materials on campus to identify where the bookstore can add value and assist in future programs.  
• Create POs and process monthly cheques from Vendors. 
• Working within the bookstores systems, ensure the process to find and purchase digital course materials is as simple and straightforward as possible for all customers.
• Provide tier 2 support to customers with technical issues and advocate for customers with publishers or vendors where necessary. 
• Support, train and assist other bookstore team members with digital course materials.
•  Develop SOPs and FAQs to ensure that all team members can provide tier 1 level support to customers. 
• Create monthly sales reports and cross check publishes invoices
• Create POs and process monthly cheques from Vendors. 
   

General Buying Team Coordinator Duties 

• Working with instructors to identify required course materials, make buying decisions, place purchase orders, work with vendors, and ensure materials arrive on time at the best possible price for the students. 
• Work to ensure the success of the Book Team through effective communication, teamwork, and problem identification and solving, and decision making to meet the Bookstore's goals and objectives. 

Qualifications / Requirements:

• Recent post-secondary bookstore experience is required and current knowledge of digital course materials is necessary.
• Previous purchasing experience and experience working with and negotiating with vendors are strongly preferred. 
• A combination of a post-secondary degree plus one year of retail administration experience/post-secondary administration experience OR four years of retail administration experience/post-secondary administration experience is required.
• Strong computer skills are essential. Intermediate to expert level of knowledge in Excel is necessary, and comfort using other standard computer programs is required.
• Previous database experience is preferred. 
• Strong analytical skills to make sound decisions are required. 
• Ability to work collaboratively and interact respectfully with a variety of internal and external contacts.
• Ability to manage multiple important tasks in an environment with rapidly shifting priorities.
• A wide range of experience in higher education environments and a demonstrated ability to provide quality customer service is necessary.
• Must be a team player with outstanding organization and communication skills and the ability to process and synthesize large amounts of information while paying close attention to the details. 

Application Deadline:  September 19, 2024. Please include a cover letter that clearly outlines how your experience and education match the position requirements. 

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Operational/Admin Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website. 

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.