Senior Network Operations Analyst - Information Technologies

Description

The Information Technologies is currently seeking a Full-time Regular Senior Network Operations Analyst.

Information Technologies is seeking a highly skilled Senior Network Operations Analyst to join our Network Services team. The ideal candidate will act as a subject matter expert in Fortinet firewalls and F5 infrastructure, collaborating with internal IT clients and external stakeholders to address and implement technical requirements. There is a high volume of work, in a complex environment, requiring advanced problem-solving skills. The position demands the management of competing interests, working in ambiguity, continuous change, and shifting priorities. Regular skill upgrades and advanced knowledge of departmental processes are essential. Responsibilities include managing project tasks, maintaining documentation, ensuring system maintenance, and adhering to all University IT policies, security protocols, and confidentiality guidelines. Experience with SD-WAN and DNS management is required. Training and cross-training colleagues are essential for your success in this role.

If you are a seasoned network operations professional with expertise in Fortinet firewalls and F5 infrastructure, we encourage you to apply for this exciting opportunity to contribute to the University of Calgary's innovative IT initiatives. Join us in shaping the future of technology in higher education.
 

Summary of Key Responsibilities (job functions include but are not limited to):

• Continuously enhance skills and knowledge
• Provide advanced expertise and accurate technical advice, solutions, and support
• Ensure timely resolution of technical issues
• Adhere to standard procedures and IT policies
• Demonstrate advanced troubleshooting skills
• Communicate clearly and effectively orally and in writing
• Actively listen and effectively communicate in individual or group settings
• Keep colleagues and stakeholders informed of service events and projects, without prompting
• Assist with the skill development of colleagues
• Contribute to training-related material
• Prepare clear and concise reports and documentation
• Accurately document service events and activities
• Develop IT service metrics and identify opportunities for process improvement
• Demonstrate team-based service delivery
• Reconcile differing perspectives and secure cooperation
• Ensure regular attendance and timely reporting for shifts
• Collaborate with the IT group and clients
• Align actions with the organization's strategic direction, ethics, and standards
• Maintain a clean and tidy work environment

Qualifications / Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a Graduate degree in a related field is an asset
• Minimum of 5 years of experience in network operations and administration, with a strong focus on Fortinet firewalls and F5 infrastructure
• Fortinet Network Security Expert (minimum NSE 6 or latest Fortinet certification equivalent)
• Extensive expertise in configuring and managing Fortinet FortiGate firewalls, FortiManager, and FortiAnalyzer
• F5 BIG-IP Certification, or equivalent certifications
• Verifiable proficiency in administering F5 BIG-IP infrastructure
• Proficiency in DNS, Linux, scripting/programming, and Wireshark
• Required: Minimum 2 years hands-on experience with SD-WAN
• Preferred: 2 years' experience in DNS management
• Comprehensive understanding of TCP/IP, BGP, OSPF, and MPLS protocols
• CCNA or equivalent network certification required; Solid understanding of networking protocols, routing, and switching
• Proven record of accomplishment in delivering successful network projects and initiatives
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Experience with ServiceNow ticketing and change management preferred
• Leadership skills in training, mentoring, and providing guidance to junior members
• Strong organizational skills with the ability to prioritize tasks and meet deadlines
• Exceptional customer service skills

Application Deadline:  October 05, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 3.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website. 

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.