Description
This Process Excellence and Transformation Team is focused on Strategy 4-Make our Processes Clearer, Simpler and Better and will contribute to the implementation of the three-year Operations Plan. Reporting to the Executive Director, Process Excellence and Transformation, the Associate Director, Process and Transformation, works in a highly complex environment overseeing the planning and execution of process improvement and transformation projects across the university.
This position is a senior management role in a high volume, highly specialized, complex, unionized, academic environment, requiring thorough oversight and accountability. Working with the Executive Director, the AD helps define business priorities in terms of process improvement and transformation opportunities, and leads the execution of those priorities, while adapting and changing as required. Working under the pressure of constant deadlines in a results-driven area, this role ensures accuracy in the execution of processes, meeting and striving to exceed defined service level agreements (SLA).
This role is highly collaborative and requires the ability to effectively communicate with leaders across the university to resolve complex process and operational issues. This position requires the ability to facilitate resolutions to problems working with clients to resolve issues and/or identify opportunities to improve customer experience for faculty, staff and students. The AD also provides analytical and functional guidance and direction to staff on complex issues, using professional judgment and expertise on workforce related issues.
Accountabilities:
Lean and Continuous Improvement:
Support the analysis, planning, design, implementation and evaluation of key projects to help areas within the university achieve their goals. Using Lean methodology and analytics, they accomplish measurable business process improvements.
Collaborating with and leading cross-functional teams in adapting to and understanding improvement processes and overseeing process improvement projects. The SM/AD will need to interpret customer needs and requirements and translate concepts into practice, identify process improvement
opportunities, and quantify results and trends.
Within area of responsibility analyse current work practices to identify areas for improvement and lead activities to improve business processes. Devise and test solutions and roll out new ways of working:
Project Management:
Change Management:
The Person
Core Competencies
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. UCalgary is committed to removing barriers that have been historically encountered by some people in our society. UCalgary strives to recruit individuals who will further enhance diversity and will support their academic and professional success while they are here. In particular, UCalgary encourages members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply.
Express Your Enthusiasm
Email a cover letter and resume indicating the job title in the subject line of the email to Shalini Bhatty or Chelsey Howarth at [email protected].
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About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.