Guest Relations Attendant-Olympic Oval

Description

The Olympic Oval in the Faculty of Kinesiology is currently seeking four (4) Recurring Part-time Guest Relations Attendant.

The Olympic Oval is the premier Winter Olympic legacy facility from the 1988 Winter Olympic Games as part of the University of Calgary's Faculty of Kinesiology. The facility provides programs and services for a number of local, national, and international stakeholders and is home to high performance athletes, world-class high-performance programs, and excellent research. The Oval provides a dynamic environment for Faculty of Kinesiology programs including Dino Athletics, Active Living, and various Faculty courses and research initiatives.  The Olympic Oval brings international recognition to the University of Calgary through the hosting of major international world class events, the training of Olympic athletes, and ongoing development of high-performance programs. Additionally, the Olympic Oval is recognized locally as a major part of the Calgary community, providing public skating, events and bookable spaces for various public user groups and entities.

This recurring part time Alberta Union of Provincial Employees AUPE position reports to the Team Lead, Sport Partner & Guest Relations. This dynamic position may be assigned to shifts at the front desk, assisting guests in the weight room, or on-ice customer service . The Guest Relations Agent position requires the ability to work weekdays, evenings and weekends. The Olympic Oval's peak season is August to March due to extremely high customer volumes, speed skating competitions, and high-performance athlete training.

Summary of Key Responsibilities (job functions include but are not limited to):

• Operate the POS system for skating admissions, athlete fees and other monetary transactions
• Complete opening and closing duty checklists, balance cash outs and provide proper reporting for your shift
• Organize and keep the facility tidy e.g. front office, weight room, weight cage, and stretching mats
• Use of office equipment including printers, photocopiers and fax machine
• Respond pleasantly, accurately and professionally to general telephone, email, in person inquiries, and requests from staff and guests
• Manage couriers and prepare outgoing mail
• Use a hand-held radio for within facility communications
• Ensure guests are adhering to policies and procedures; educate on safety protocols as required
• Engage guests throughout the Oval to ensure a premium guest experience. Assigned areas may include the front office, weight room/cage, track/sprint pads, skate shop and on-ice
• Control access to the facilities by understanding the guests and partners in the building as well as learning and using internal scheduling programs
• Maintain a professional appearance and attitude
• Know and enforce Olympic Oval policies and educate guests on safety protocols
• Assist operations during first aid calls, Zamboni crossings and other situations as required
• Approach and diplomatically suggest corrections on any improper or dangerous techniques being used on the ice, weight room floor, stretching mats or equipment by patrons in accordance with Oval guidelines
• Maintain strong lines of communication with operations, competitions, programs and leadership to ensure a holistic, positive guest experience
• Assist with maintaining cleanliness and organization throughout the facility during operating hours
• During busy times, support Oval Guest relations colleagues in their roles as directed by your supervisor
• Initiate proper emergency and incident procedures
• Document all emergencies and incidents on forms provided and forward to the Facility manager

Qualifications / Requirements:

• Proven strong communication skills and previous experience in a customer service environment
• Excellent organizational and multi-tasking skills
• Ability to work independently and prioritize, as well as work with a team
• Kinesiology student, sport experience and/or speed skating knowledge is an asset
• Experience in cash handling, payment card industry and utilizing a POS system is an asset
• Good working knowledge of Microsoft Office applications
• Ability to skate for two-hour periods of time and lift up to 50lbs is an asset
• Current SFA and CPR certifications is an asset
• Must be able to work a minimum of two shifts per week

Application Deadline:  December 09, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website. 

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.