Education Technology Data Assistant, Family Medicine

Description

The Department of Family Medicine in the Cumming School of Medicine invites applications for an Education Technology Data Assistant. This Full-time Fixed Term position is for approximately 1 year (based on length of grant funding), with the possibility of extension.

Reporting to the Manager, Business Operations, and supervised by the Education Technology Specialist, this role is responsible for the coordination of data management and utilization of metrics supporting resident assessment, quality improvement and program evaluation within the Department of Family Medicine (DFM) Education Portfolio. This includes assisting in the planning, design, implementation, and integration of software tools and metrics to support the Education Portfolio and Department's evaluation, quality improvement and assurance initiatives; research pursuits; and activities in innovation. The successful candidate will also be a primary support for the assessment platform(s) used by the Education Portfolio programs.

Summary of Key Responsibilities (job functions include but are not limited to):

Assessment Software Support: 

• Provide technical assistance and support to existing assessment platform, FMeCAP
• Conduct data processing and analysis using extracts from assessment software
• Support software administration of assessment platform, including form development and oversight of user onboarding/offboarding
• Support software releases, UAT testing and communications
• Develop training resources and system documentation resources to support implementation of new platform
• Record incidents, problems and their resolution in logs
• Acts as an incident escalation point to the System Administrator, Elentra Vendor, and UCalgary Information Technologies Support Centre
• Pass on any feedback or suggestions by users to the appropriate team

Education Portfolio Evaluation and Quality Improvement Support:

• Supports internal stakeholders with the design, development, analysis, and delivery of reporting requirements to aide in service planning and decision making to advance the Family Medicine Education Portfolio's programs
• Develop data visualizations in support of Education Portfolio program evaluation and continuous quality improvement initiatives
• Establishes and maintains strong stakeholder relationships including but not limited to the DFM Education Portfolio teams, Quality and Informatics team, and Research Hub
• Participates and shares processes and systems improvement methods, which includes advancements in technical tools for processing, analysis, and communication of Education Portfolio data
• Supports reporting and metric provision for accountability purposes including annual reports and Accreditation, and to enhance evidence-based decision making

Performs other duties as required: 

• Participation in role related meetings
• Provide orientation, guidance, and educational support to team members, preceptors, learners, and other personnel as appropriate

Qualifications / Requirements:

• Bachelor level education is required with a strong data management component in a related field such as Computer Science, or Biomedical Statistics
• Equivalencies of education and experience may be considered
• Proficient in Microsoft Office Suite (Excel, Word, Powerpoint) and the ability to become proficient in new software development and management tools is required
• Ability to support users operating Windows or Mac systems, and familiar with major mobile platforms
• Demonstrated experience in recognized data management systems and languages including PHP, Python, R, SQL, Javascript, PowerBI, Filemaker, is preferred
• Experience with data analysis, data manipulation and data visualization
• Experience with installation, configuration and troubleshooting of off-the-shelf and custom software applications
• One to three years related technical experience working in spreadsheets, databases, and developing tools for querying, integrating, analyzing, reporting and disseminating data is required
• One to two years of experience with application problem resolution
• Experience in a Help Desk / tech support field is considered an asset
• Previous experience working in an education setting is preferred
• Experience in gathering information for and documenting project requirements is preferred
• Knowledge of theory and practical application of technical procedures required
• Demonstrated ability to facilitate change
• Ability to think critically, problem solve complex issues and prioritize effectively
• Strong verbal and written communication skills
• Excellent interpersonal relationship skills and demonstrated ability to work with others effectively in a team and various stakeholder groups
• High degree of flexibility, responsiveness, and professionalism

Application Deadline:  March 24, 2025

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website. 

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. 

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.