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Learning Technologies Specialist, Taylor Institute for Teaching & Learning

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Job ID: 14757

Updated: March 8, 2018

Location: Main Campus

Position Overview

The Taylor Institute for Teaching & Learning is currently seeking a Full-time Limited Term Learning Techologies Specialist for approximately 8 months.

Under the supervision of the Online Learning Environment Lead, Technology Integration Group, Educational Development Unit (EDU), and in collaboration with all members of the EDU and Taylor Institute, the Learning Technologies Specialist is responsible for developing and providing high quality training programs to enable instructors to effectively use learning technologies and incorporate them successfully in their educational activities. The role is accountable for ensuring instructors are able to access high quality consultation and training on the integration of learning technologies in their courses. Resources are developed in order to support instructors in their teaching using learning technologies. This position works closely with the Technology Integration and Instructional Design groups, and also works extensively with other groups across campus.

The role is responsible for designing resources to support these activities, including digital, print, and interactive media, to provide enhanced documentation and support materials for the university community. This position develops training materials and presents courses in a variety of software applications specific to University online learning technologies, and provides leadership in supporting the most effective use of learning technologies available within the University of Calgary community. This includes supporting the use of University platforms to enable connecting, communicating, collaborating, and creating, in a teaching and learning context.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Providing training to instructors and staff:

  • Conducting workshops and training sessions on Desire2Learn, Adobe Connect, and other learning technologies.
  • Delivering workshops in a face-to-face and an online classroom environment.
  • Promoting a positive culture of teaching and learning excellence in the area of online learning technologies.
  • Collaborating with Taylor Institute team to provide technical support to instructors who are teaching in an online environment.

Consulting with instructors and staff:

  • Individual and group consultations with instructors and staff on successful integration of learning technologies. These might be group or one-on-one consultations with clients (by phone, online, or face-to-face).
  • Resolve specific and unique client issues by collaborating with the Information Technologies Support Centre to ensure user-reported issues are resolved, and by identifying and analyzing common user errors and knowledge gaps and taking action with mitigating processes.

Designing support resources:

  • Developing materials to support the successful adoption of learning technologies, including job aids, online resources, and other technical resources as identified.
  • Performing other duties as required as new EDU technology projects are created, implemented, evaluated, and archived.
  • Creating and developing technical strategies and learning materials and documentation, training materials, and virtual demonstrations that are used to assist individuals and groups in becoming self-sufficient in their uses of technologies related to online learning.
  • Collaborating with Information Technologies to provide seamless support for online learning technology users.

Collaborating with EDU staff on project usability:

  • Ongoing collaboration with staff members within the Taylor Institute for Teaching and Learning Educational Development Unit, to support the needs of the University community.
  • Consulting with University of Calgary faculty and department key stakeholders in order to identify techniques to improve learning technologies and support models.
  • Improving learning technologies tool design and efficiency by reviewing and providing feedback.
  • Documenting recommendations for future enhancements of the University of Calgary online learning technology platforms

Qualifications / Requirements:

  • Bachelor’s Degree in a related field
  • 3 or more years of classroom instruction and consultation (preferred)
  • Current experience with online learning technologies and blended learning programs, web-based training development and instructional design
  • Experience in a Helpdesk/tech support field (preferred)
  • Extensive knowledge and proficiency in a wide range of learning technologies, for example D2L Brightspace, Adobe Connect, Adobe Presenter, WordPress, multimedia programs, productivity software, communication tools, and others
  • Proficient in both Windows and Mac platforms, and familiar with major mobile platforms
  • Team-centric attitude and willingness to collaborate with all colleagues. This is a highly team-orientated role, involving sustained interaction with several cooperating departments, and with exposure to all faculties and units across campus
  • Excellent written and oral communication skills, including instructional, facilitation, and presentation skills
  • In-depth knowledge of theory, systems, technologies and processes used for the integration of learning technologies in teaching and learning in a post-secondary setting
  • Responsible for providing training and professional development to instructors and staff at the University of Calgary, specifically involving institutional use of D2L Brightspace, Adobe Connect, and other learning technologies as needed
  • Able to be a resource, a role model, and a mentor to faculty and staff in regards to learning technology and training
  • Requires a high degree of flexibility, responsiveness, and professionalism
  • Strong analytical, diagnostic, and problem-solving skills
  • Demonstrated experience and competencies in the area of innovation, consultation, creative problem solving, and constructive dialog with various stakeholders
  • Demonstrated leadership, communication, organization, and interpersonal skills
  • Highly self-motivated and self-managed; ability to work independently and as part of a dynamic team. The ability to determine their own priorities and deadlines. Must be able to fulfill duties with minimal or no direction
  • Very strong service orientation
  • Clear understanding of the academic cycle and how it relates to the impact and urgency of issues, knowing the interconnectedness of campus systems

Application Deadline:  February 6, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. 

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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