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Manager, Teaching and Learning, English Language Program, Continuing Education

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Job ID: 15560

Updated: July 2, 2018

Location: Main Campus

Position Overview

The English Language Program in the Faculty of Continuing Education is currently seeking a Full-time Regular Manager, Teaching and Learning .

The English Language Program provides second language learning solutions at the local and international level for individual, institutional, and business clients. High quality, customer-centered, comprehensive language programs for international adult learners are the core business of the program.

Reporting to the Associate Director International, the Academic Manager is responsible for the management of the academic content, curricula, and delivery of the program; and the management of AUPE and contract instructional staff. The ESL program occasionally requires the ability to work a variable schedule (evenings, weekends, and irregular work days). Peak work periods are September, January, April, and August. Time off during peak periods will be limited.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Recruit high quality ESL and TSL instructors through job postings, interviews, and the evaluation of model lessons
  • Evaluate instructor effectiveness and performance through lesson review, in-class observation, etc.
  • Ensure that curriculum is delivered in an organized, professional manner and continuously reviewed and modified
  • Review and determine instructional assignments, engage in disciplinary action if necessary
  • Ensure program quality and relevance through the design and delivery of professional development activities
  • Respond to the academic concerns of ELP students. Investigate and resolve academic disputes
  • Respond to the language learning needs and concerns of second language students
  • Demonstrate excellence in the theory and practice of Second Language Acquisition
  • Work collaboratively with the Associate Director, International, Senior Instructors, contract instructors, and other stakeholders in the design, production and evaluation of ESL course curricula
  • Oversee program design to ensure adherence to best Language Learning practice
  • Develop, implement, and ensure learning outcomes and diagnostics across levels and content areas
  • Standardize teaching competencies
  • Keep current with new developments in training and educational initiatives in second language acquisition (curriculum, delivery, markets, providers and competition)
  • Evaluate teaching materials and assisting in the development of in-house materials
  • Managing the CAEL Test Centre
  • Assume an ongoing limited instructional load of one course per year
  • Responsible for day-to-day management of the ELP instructional staff
  • Develop and maintain effective working relationships with instructors, students, employers, educational agents, and foreign institutions
  • Communicate and direct the workflow and duties of administrative support staff as required.
  • Establish and implement vehicles for communication with instructors; monitor and respond to instructor concerns regarding course content, learning objectives, and delivery policies
  • Ensure the provision of quality educational experiences and customer value
  • Oversee the development and implementation of program evaluation to ensure the integrity and quality of educational content and service
  • Ensure that the ELP program provides a strong customer service focus and timely and sufficient student and instructor support
  • Ensure that curriculum is delivered in an organized, professional manner by qualified instructors
  • Ensure that ELP and TSL programming are attractive to prospective customers, competitive in the marketplace, and meets or exceeds customer expectations

Qualifications / Requirements:

  • Minimum of a graduate degree in a related field of study (i.e. Education/Linguistics), graduate experience preferred
  • Well-developed skills/knowledge in the pedagogy of second language acquisition including task-based learning, language assessment and curriculum design, communicative instructional methodology, and cooperative learning
  • Minimum of five years' experience in planning and delivering superior adult English as a Second Language programs
  • Minimum of two years of experience supervising, training, and evaluating ESL Instructors
  • Experience in language program evaluation and needs assessment, including the ability and willingness to undertake, develop, analyze and deliver new programming initiatives
  • Intercultural sensitivity and awareness and experience in an intercultural and/or international working environment
  • Strong oral, written and inter-personal communication, negotiation and facilitation skills; knowledge of a second language would be an asset
  • Computer literacy and familiarity with Microsoft Office and Language Learning software including the ability to utilize a language lab
  • Ability and willingness to accept new programming challenges. Initiative aimed at generating improvement and positive outcomes
  • Ability to work in a fast-paced environment and with some ambiguity

Application Deadline: July 1, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Management Career Band, Level 1 of the Management and Professional Staff Career Framework.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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