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Learning Commons Information Specialist, Libraries & Cultural Resources

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Job ID: 15722

Updated: June 27, 2018

Location: Main Campus

Position Overview

The Learning Commons within Libraries & Cultural Resources is currently seeking a Full-time Temporary Relief Learning Commons Information Specialist for approximately 10 months.

 The Learning Commons unit is responsible for the provision of reference, circulation, information, technology support, and instruction for the University community and beyond. Position reports to the Manager, Learning Commons. This position is part of the AUPE Collective Bargaining Unit. This position will require evening and/or weekend work.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Provide high quality customer service both face to face and in the virtual environment
  • Successfully apply reference interview skills to initiate and guide the reference interview to appropriately identify client needs
  • Successfully interpret client research requests/requirements
  • Maintain good knowledge of the resources of Libraries and Cultural Resources and applies it successfully in order to complete client research requests and refer if required
  • Instruct clients in basic research methodologies and organization of the collections of Libraries and Cultural Resources
  • Effectively apply research skills and methodologies across all subjects
  • Maintain good knowledge of all Library systems, library policies and procedures in order to inform clients appropriately and correctly
  • Work in conjunction with appropriate staff on assigned projects
  • Provide circulation services (including accurate and efficient processing of cash transactions)
  • Judiciously and effectively apply access policies and procedures
  • Exercise good judgement when dealing with client concerns such as fines, overdues and other disputes
  • Maintain currency with advances in technology as applied to users needs and services within the Taylor Family Digital Library
  • Communicate professionally and respectfully with clients, co-workers, supervisor, and members of the University community and the general public
  • Maintain current knowledge of new resources, and new developments in the areas of responsibility
  • Perform cash handling and related activities, such as creating floats, cash out reports, cash balancing and deposits

Qualifications / Requirements:

  • An undergraduate degree
  • Significant experience in the provision of library reference service in an academic setting
  • Strong customer service skills and the ability to work within a team environment
  • Knowledge of emerging technologies and a high level of understanding of the collecting and management of operational statistics
  • An ability to work in a busy environment, where interruptions occur frequently and priorities are often modified
  • Ability to work cooperatively with other staff on a wide range of outreach activities, on and off campus, to create awareness of the library's programs and services
  • A full understanding and working knowledge of the University of Calgary Library systems (catalogue, databases, web pages, discovery tools and Sirsi workflows)
  • Ability to prioritize and organize a multi-task workload

Application Deadline:  June 14, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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