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Supervisor, Residence Education, Residence Experience, Ancillary Services

Job ID: 16387

Updated: September 14, 2018

Location: Main Campus

Position Overview

The Residence Education within the Ancillary Services is currently seeking a Full-time Regular Supervisor, Residence Education.

Reporting to the Associate Director, Residence Services the Supervisor, Residence Education is responsible for the administration of the residence education program for 2,500 undergraduate and graduate students and 250 students with families. The Supervisor, Residence Education is tasked with creating residential environments that support and engage student leaders while promoting involvement, leadership and community. The position involves a fluctuating schedule based on staff training times, residence transition periods and the needs of the staff and students. 

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Develop and implement policies, procedures, programs and activities within the residence community that support the academic success and personal growth of all residence students
  • Develop faculty connections in order to further develop academic programming in residence and support academic initiatives
  • Continually evaluate programs and initiatives in residence to assess their success and identify areas that can be further developed
  • Be available to meet with students individually and in groups, as requested to respond to questions and concerns
  • Develop and deliver a training program for the Residence Life Coordinator team that expands their knowledge of residence issues and student development theory and challenges them to provide timely and relevant training to the Community Advisors
  • Supervise the RLC team through weekly meetings and daily contact as required to maintain a clear and current understanding of student issues in all buildings and to encourage and assist in pro-active initiatives through programming, community meetings and one-one student contact. Administer the evaluation process of the RLCs through formal written and verbal evaluation and feedback
  • Administer assigned budgets and participate in the development of the annual budget for Residence Education
  • Maintain frequent contact with the Associate Director, Residence Services to relay information on staff and student initiatives and concerns and to identify opportunities for program improvement and expansion
  • Provide leadership development opportunities for Residence Leadership Organizations, and boards through training workshops and ongoing advisement
  • Connect with leadership and staff within the department to maintain the timely exchange of information on operations and activities
  • Meet on a regular basis with the Campus Security supervisors to review and plan appropriate responses to incident reports occurring in residence, provide updates on upcoming events and coordinate joint programming as suitable
  • Coordinate meetings and training sessions with Counseling services staff and the Residence Life Coordinators to facilitate exchange of information, including patterns of issues that counseling or the RLCs may see evolving, collaborate on approaches to difficult student situations and coordinate timely student programs
  • Participate in delivery of residence information sessions for parent and summer orientations, campus recruitment events, spring break tours and other dates as required
  • Review residence programs for liability concerns as needed and update criteria for approvals and waivers with Risk Management on an annual basis. Maintain records of all activities and waivers for residence student activities
  • Review completed Community Evaluations and ensure that all relevant parties are informed of concerns and successes. Implement appropriate responses, changes and updates as required by student input
  • Facilitate the development and delivery of an educational Residence Conduct model that helps create a safe, supportive and respectful residence community while setting limits on unacceptable behavior. Review, gain student feedback and modify the Residence Community Standards Guide annually in order to meet the current needs of the residence community
  • Respond to inquiries from parents within the bounds of the Freedom of Information and Protection of Privacy Act, and initiate parental contact when appropriate in regards to student issues
  • Provide support and leadership throughout the department through role modeling, demonstrating initiative and collaborating with all staff
  • Build strong relationships with students and involve them, when appropriate, in decision making
  • Represent Residence Education on various residence committees as needed
  • Review, revise, or create departmental emergency plans as needed
  • Oversee the development, implementation and evaluation of Community Advisor and Senior Community Advisor training
  • Oversee the selection, training, supervision and evaluation of Community Advisors, Senior Community Advisors, Residence Life Coordinators and various student leader and volunteer positions in Residence Life

Qualifications / Requirements:

  • An undergraduate degree and a minimum of 4 years' experience in residence life or student services with demonstrated increase in responsibilities within the profession
  • Have a proven record of successfully supervising and mentoring staff
  • Have experience with planning and implementing successful staff training and development programs
  • Have experience administering effective and educational discipline systems

Application Deadline:  September 27, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is classified in the Management Career Band, Level 1 of the Management and Professional Staff Career Framework.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website .

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit .

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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