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Coordinator, Orientation and Student Involvement, Leadership and Student Engagement,Student and Enrolment Services

Job ID: 17479

Updated: February 7, 2019

Location: Main Campus

Position Overview

Leadership and Student Engagement Team in the Student and Enrolment Services is currently seeking a Full-time Regular Coordinator, Orientation and Student Involvement.

Reporting to the Manager, Leadership and Student Engagement, the Coordinator is considered an expert in the provision of transition support and oversees and implements the development, planning and delivery of a comprehensive portfolio of transition support and co-curricular involvement programs, services and activities that positively impact student retention and engagement, and support the successful transition and development of students. In addition, the Coordinator is responsible for providing transition support programming to parents and family of new students, as well as ongoing programming and communication to first year undergraduate students throughout the academic year (fall/winter terms). The Coordinator is also responsible for the coordination of the university's Co-Curricular Record and the LSE's Involvement portal.

The Coordinator works effectively with constant interruptions, conflicting priorities, multiple stakeholders and working to deadlines. The Coordinator uses highly developed organizational, analytical and problem solving skills to deal with multiple projects and priorities to effectively manage and initiate resolution of complex issues. Strong judgment is required for discretionary decision-making and the Coordinator must demonstrate strong communication, leadership, and negotiation and client service skills to build collaborative relationships with campus stakeholders and manage change. The Coordinator establishes key annual metrics and performance standards to measure the relevance, quality and effectiveness of services delivered and to improve and enhance orientation, and co-curricular involvement for students.
Evening and weekend work is required during peak periods.  

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Project Management

  • Develop and implement all key programming for the University's undergraduate orientation programs, including fall orientation and online extended orientation
  • Provide event planning and logistic support as well as consultative expertise to the Graduate Student Orientation program, the Indigenous Student Orientation Program, and the International Student Orientation program
  • Co-chair the Orientation Advisory Board (OAB). The OAB comprises key stakeholders across campus
  • Coordinate all aspects of the parent and family orientation program, including managing logistics, development of key messages and coordinator of speakers, communication of program to parents and family, and on-site management during the event
  • Liaise directly with the Faculty of Graduate Studies and the Graduate Students Association to coordinate a comprehensive orientation program for new graduate students
  • Provide expert consultation and support to related institutional orientation programming for specialized populations including International and Indigenous Student Orientation
  • In partnership with a working group, develop content and content plan for online extended orientation program
  • Coordinate assessment of orientation programming, including the development and delivery of an annual comprehensive orientation week survey and drafts annual report
  • Engage in annual review and assessment of all orientation programming and provide evidence-based recommendations to the Manager, LSE and to Sr. Director, Student Services on changes and adjustments that are necessary to ensure the success of the program
  • Work closely with SES Marketing and Communications team to ensure relevant and timely communications to new students as well as to develop all online content
  • Track and monitor all orientation spending and facilitates program delivery within a defined budget
  • Make minor budget decisions independently within the allotted budget framework and consults with Manager on significant budget decisions
  • Oversee co-curricular record, including system requirements, CCR tracking and requirements, and consultation with students and stakeholders to ensure relevancy and responsiveness of the program
  • Develop programming related to the CCR that supports students and staff in optimizing the tool
  • Work with marketing and communications team to develop and implement an annual marketing/communications strategy for the CCR
  • Engage in ongoing research, best practice review and national conversations (via CACUSS) related to the CCR
  • Provide supervision to LSE program assistant who supports strategic priorities in the LSE, including the CCR


  • Develop and present online and in-person programming for undergraduate students to facilitate their successful transition to University and to facilitate engagement and involvement with the  the University community
  • Work collaboratively with the Leadership Training Coordinator to align the Emerging Leaders Program's first year experience track; this work includes developing program content
  • Advise and provide administrative oversight to First Year Council and Student Advisory Council
  • Recruit student members and schedule monthly meetings
  • Understand and connect all programming to key institutional planning documents including institutional strategic direction, the Academic Plan and the SES strategic plan
  • Provide support as needed to priority areas within the Leadership and Student Engagement Office

Supervision and Advising

  • Provide in-scope supervision to Program Assistant
  • Recruit, train, and supervise team of of student staff (May-September)
  • Academic Assistant for Orientation: responsible for supporting development of programming, assist faculties with the logistics of individual Faculty Orientations, and support the Parent and Family Orientation programming
  • Events and Communications Assistant: responsible for the development of the master Orientation Week schedule-creating individual schedules for 5,000 undergraduate students
  • Assist with the development of marketing and communications material for Orientation programming, including content for the website
  • Respond to emails, phone calls, and in-person inquiries from students and their families
  • Volunteer Assistant: responsible for assisting in the recruitment, selection, management, and training of 350 student volunteers (Orientation Leaders)
  • Two Senior Volunteer Orientation Leaders (May-September) who provide support to the Volunteer Assistant but are primarily responsible for tactical support to Orientation Leaders during Orientation Week, serving as primary contacts for the Orientation Leaders
  • Co-Supervise Orientation and Student Life Assistant (Cooperative Education Student)
  • Recruit, select, and train approximately 400 Orientation Leaders
  • Provide 1:1 Involvement Advising appointments for undergraduate students, and also facilitate CliftonStrengths workshops on occasion as needed

Qualifications / Requirements:

  • Master's degree in student affairs or a related field preferred
  • A minimum of two years' experience working in a post-secondary setting required, 5-7 years experience preferred
  • A combination of related education and experience in a post-secondary educational setting may be considered
  • Experience with large scale event planning and organization an asset
  • Experience with supervision of para-professional (student) staff an asset
  • Possess a knowledge of student development theory and, in particular, expertise on students in transition and student engagement and involvement
  • Strong organizational and planning skills with the ability to establish priorities, manage multiple demands and meet deadlines
  • Experience with the development and implementation of training programs
  • Demonstrate high level of professionalism and personal leadership; ability represent the office and university with internal and external stakeholders
  • Demonstrated ability to multitask and comfort working in a busy, collaborative office environment
  • Excellent interpersonal skills with a commitment to a collegial and inclusive work style
  • Demonstrated ability to engage in critical analysis and independent decision making, and to effectively consult when required
  • Experience communicating (in-person, in-writing, web-based and via social media) with students, faculty and staff, as well as external stakeholders
  • Demonstrated experience with development of evaluation and assessment tools related to data collection and analysis of programs in portfolio of responsibility

Application Deadline:  February 21, 2019

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.


Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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