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Patient Engagement Coordinator, Continuing Medical Education, Cumming School of Medicine

Job ID: 17543

Updated: February 13, 2019

Location: Foothills Campus

Position Overview

The Office of Continuing Medical Education in the Cumming School of Medicine invites applications for a Patient Engagement Coordinator. This Part-time Fixed Term position is for approximately 1 year (based on length of grant funding), with the possibility of extension.

This position reports to the Senior Medical Director..  This position also has reporting accountabilities to the Choosing Wisely Canada Implementation Research Network (CWC-IRN) Steering Committee.  

The patient engagement coordinator is responsible for reporting back on activities to the CWC-iCT Steering Committee. They coordinate all activities of the Patient Advisory Committee (PAC) of the Choosing Wisely Canada-innovative Clinical Trail (CWC-iCT) research program.  The steering committee and patient advisors provide the patient engagement coordinator with regular feedback on her/his activities.

This is a part-time position working 17.5 hours per week.  

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Coordinates all activities of the PAC of the CWC-iCT research program
  • Connects and follows-up with patient advisors on a regular basis to build trust and commitment to the research program
  • Prepares and updates documents specific to patient advisors (e.g., reimbursement policy, terms of reference, responsibilities and timeline)
  • Assists in recruiting new patient advisors for the PAC as required
  • Prepares, supports and trains new patient advisors to become familiar with their roles and the research process
  • Helps patients advisors to identify their needs and expectations in terms of training or support and assists in meeting those needs
  • Establish and maintain strong relationships with patient advisors, researchers and stakeholders
  • Tactfully liaise between patient advisors, researchers and different stakeholders
  • Maintain confidentiality at all times
  • Identifies barriers to patient advisors' engagement (e.g., transportation, communication, access) and assists in addressing or mitigates those barriers
  • Prepares resources for patient advisors to meet their training needs
  • Documents patient advisors' activities related to the research project to compensate their time and efforts as appropriate
  • Provides training on effective multi-stakeholder team function
  • Develops, maintains and facilitates a sound working relationship and communication with patient advisors, researchers and other stakeholders (e.g. SPOR, Patient Engagement Research Group) as required
  • Communicates regularly with research teams to report progress, challenges/barriers, and improvement opportunities
  • Provides administrative support for patient advisors and organizes meetings and events

Qualifications / Requirements:

  • Requires a Bachelor degree at minimum in health related sciences or social sciences
  • Experience in managing multi-stakeholder relations, volunteer support/management, managing expectations, training and facilitation, providing feedback
  • Respects diversity and different opinions
  • Has an understanding of patient-oriented research and can clearly and genuinely articulate the value of patient engagement in health research
  • Warm, inviting and authentic character an asset
  • Ability to work independently and function as a team member
  • Strong interpersonal skills
  • Strong organizational skills
  • Experience in communicating with different stakeholders
  • Ability to manage multiple tasks and deadlines and set priorities
  • Respects and maintains confidentiality as required in their employment contracts from University of Calgary and in accordance with provincial privacy laws (AB-Personal Information Protection Act, NL-Personal Health Information Act, ON-Personal Health Information Protection Act)
  • Proficient with MS Office Suite
  • Strong working knowledge of University practices, procedures, and systems (e.g., PeopleSoft, eFIN, IRISS, Sharepoint)

Application Deadline:  February 17, 2019

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Cumming School of Medicine visit Careers in the Cumming School of Medicine.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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