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Enrolment Services Advisor, Student and Enrolment Services

Job ID: 18048

Updated: April 15, 2019

Location: Main Campus

Position Overview

Enrolment Services within Student and Enrolment Services is currently seeking a Full-time Regular Enrolment Services Advisor.

Reporting to the Assistant Registrar, Enrolment Services, the primary purpose of this highly visible advising position is to provide exceptional advising to students with accuracy regarding university policy and student record. Peak operational periods, including August, September and January may require overtime and have limited opportunity for vacation. Occasional weekend overtime might also be required to support campus-wide events.  

 

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

ADVISING

  • Admission, Registration, Financial Aid, Fees, Awards, Official Student Record
  • Utilize and refer to the university calendar to advise students on policies and regulations related to the following: admission and enrolment requirements, fee schedule and payments, financial aid student loans and awards
  • Provide quality service and advice, contribute to the creation of a supportive team, and identify ways to improve services to students, colleagues and the university community
  • Provide troubleshooting support for student course registration; provide appropriate advising/referrals when required; follow established procedures and protocols for supporting student appeals, escalating registration issues, and processes related to course registration
  • Advise students about all aspects of their student financial account including charges/fee assessments, payments, credits, debits, refunds, etc.; ability to synthesize and explain all components of a student's financial account; ability to provide referrals where appropriate
  • Troubleshoot and advise on processes related to government student loans including loan confirmations, remittance, amendments and loan compliance; where required, collaborate with internal specialists or external government agencies to inquire about funding eligibility, loan tracking and changes to circumstances impacting student accounts

FEE ASSESSMENT, COLLECTION & STUDENT RECORD ADMINISTRATION

  • Post charges related to administrative fees at the University of Calgary
  • Post student payments (debit, cheque, credit card) accurately and in accordance with institutional and department regulations
  • Continuously balance and uphold all financial audit compliance guidelines daily
  • Complete financial transactions and tasks daily and cash without error when reconciling
  • Support daily balancing and reconciliation for the office
  • Ability to review and identify errors in financial transactions
  • Generate and distribute copies of the student record (academic transcript) on demand

ADMINISTRATIVE SUPPORT

  • Reception coverage
  • Support electronic document management system: Synergize
  • Collection/collation of department statistics
  • Process paper forms
  • Ensure that all documentation related to a student's registration is accurately processed as required and appropriate documents are electronically filed and documented

Qualifications / Requirements:

  • A post-secondary credential (certificate, diploma, degree) in a related field is required; preference will be given to candidates who possess a bachelor's degree or higher level qualification
  • A minimum of 3 years directly related experience in an advisory role; must demonstrate examples of utilizing judgment within capacity of the role
  • A minimum of 1 year experience working in a post-secondary registrars’ office
  • Demonstrated experience working in an environment with peak periods and a high volume of inquiries
  • Comprehensive knowledge and understanding working with PeopleSoft (student administration); Banner or similar student administration systems is required
  • Experience utilizing and upholding calendar regulation & policy as it relates to student/client inquiries
  • Experience utilizing call centre and CRM technology is required
  • Experience investigating and troubleshooting financial accounts and with payment cashiering is required
  • Highly developed communication skills (both written and verbal), strong listening skills and the ability to probe for additional details is required; experience explaining/resolving complex client inquiries would be an asset
  • Demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, Outlook), internet browsers and web-based portals; ability to readily learn & adapt to new technologies is required
  • Demonstrated personal coping strategies, including the ability to manage stress levels that are moderate to high based on volume & demand

Application Deadline: April 22, 2019

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 1.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

 

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