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Technical Systems Analyst, DS Service - Science and Engineering, Information Technologies

Job ID: 18378

Updated: May 17, 2019

Location: Main Campus

Position Overview

Information Technology is currently seeking a Full-time Temporary Relief Technical Systems Analyst for approximately 11 months.

This position reports to Associate Director, Customer Technology. The work involves multi-tasking and solving multiple difficult issues in a complex environment requiring a high degree of creativity. There is a high impact of error, resulting in a high level of stress. The incumbent must be able to balance multiple competing interests and have strong client relations skills. The incumbent will be responsible to work independently, manage their schedules, and constantly keep skills updated. There will be peak periods around the academic schedule and other events, and may require some evening, weekend, and early morning hours.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):


  • Organize and prioritize incoming tasks while effectively managing competing priorities
  • Maintain accurate records of all work using designated tools
  • Follow standard procedures for the tracking and escalation of incidents
  • Understand clients' requirements and ensure that they are educated and updated on related work

Technical Operations

  • Troubleshoot hardware, software and networking issues
  • Develop and maintain standard and robust hardware, system software and networking environments
  • Use logic, reasoning and analysis to address problems and resolve incidents
  • Maintain high quality documentation including logs, end-user and systems documentation, etc
  • Design and develop information technology solutions that support research, teaching and administration
  • Reverse engineer and redesign/optimize existing systems
  • Perform hardware repairs and support
  • Ensure the timely and effective resolution of technical issues
  • Understand and adhere to all policies of the Faculty, IT, and the University of Calgary


  • Create and maintain positive relationships with all stakeholders
  • Maintain a collaborative environment within the technical support group
  • Ask questions; provide suggestions and offer support and training where appropriate
  • Involve Technical Manager or other team members as needed


  • Take initiative implementing, or bringing back to team, innovative approaches to IT problems


  • Adapt to the shifting challenges and responsibilities as the unit´s structure changes
  • Perform other duties as assigned

Qualifications / Requirements:

  • Successful completion of post-secondary education in Computer Science, Computer Engineering, or related field
  • Minimum of 1-3 years of relevant experience required; combination of education and experience will be considered
  • Proficiency with desktop computers, printers, scanners, associated drivers, and server hardware issues and resolutions, as well as with networking hardware and protocols
  • Knowledge and some experience in the following:
    • Microsoft, Mac, and Unix/Linux operating systems and tools
    • One of more of Java, C/C++, PHP programming, Perl, Python, SQL
    • DNS/DHCP configuration and management
    • Application implementation, maintenance, testing, validation, and documentation
    • Security controls and processes
  • CompTIA A+, MCP, MCSE, Apple HDI, ICIA, and ITIL Foundations V3 certifications would be considered assets
  • Effective time management skills with ability to prioritize and meet competing deadlines
  • Strong communication skills with experience in technical writing an asset
  • Must possess strong client relations skills and ability to provide strong support via telephone, email and remote software tools in addition to in-person support
  • Ability to translate technical information to clients with little or no technical background, and an ability to translate customer needs into requests for service
  • Strong analytical and problem solving skills are required, including debugging and troubleshooting
  • Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes
  • Ability to perform some manual labour (e.g. lifting) work related to the equipment

Application Deadline: May 24, 2019

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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