The City of Calgary is also home to Métis Nation of Alberta, Districts 5 and 6.
Position Overview
The University of Calgary Medical Group in the Cumming School of Medicine is currently seeking a Full-time Regular MT Quality Analyst.
UCMG Transcription Services provides a superior multi-disciplinary transcription service to Faculty members, residents, fellows and clinical clerks in the Cumming School of Medicine.
The position of Medical Transcription (MT) Quality Analyst reports to the Manager, UCMG Transcription Services.
The primary purpose of this role is to provide remote advisory support to medical transcriptionists who work for UCMG Transcription Services from various locations in the province of Alberta. Fully responsible for the delivery of own day-to-day services, the role requires a high level of transcription knowledge, technical competence and strong analytical thinking. A significant function of this role is the regular evaluation and assessment of transcription quality as measured against predetermined UCMG guidelines. MT Analysts must use professional judgement in reviewing their work, and the work of others, to ensure that the integrity of the service provided by UCMG Transcription Services is maintained.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):
- Operational Leadership/Quality Assurance
- Applies knowledge of medical terminology, anatomy, physiology, and English language rules to the review of diagnostic and treatment reports as part of the ongoing quality assurance in the department
- Advises medical transcription staff encountering challenges in the completion of documents because of style guide issues, drug names and resolution of inconsistencies in information presented by speakers
- Acts as coach and mentor in the training and development of the UCMG Transcription team
- As required, updates FAQ and Style Guide documentation used by all transcriptionists
- Leads and implements change on the Team to support continuous improvement and appropriately escalate emerging issues to the Manager
- Through liaison with community providers ensure the integrity of UCMG database information to ensure distribution information is accurate
- Liaises with 3rd party stakeholders such as community vendors to verify data
- Client Relations (External and Internal Stakeholders)
- Participates in the annual orientation intake of medical trainees (all levels)
- Compiles Physician Profiles for medical trainee access to UCMG Transcription platforms
- Provides support to UCMG members and trainees experiencing technical issues with the eScription platform
- Develops and maintains collaborative working relationships with stakeholders (AHS, Nuance, HiiTec, staff)
Qualifications / Requirements:
- Completion of a recognized minimum 1-year Medical Transcription Program/certification
- 5-7 years of experience using medical transcription platforms
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
- Proven abilities in complex problem solving and critical thinking skills with a strong attention to detail
- Proficiency with systems such as Netcare and Escription
- Strong organizational, communication (verbal and written) and interpersonal skills
- A combination of experience, training, and education will be considered
Application Deadline: July 21, 2020
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase III.
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Cumming School of Medicine visit Careers in the Cumming School of Medicine.
About the University of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.
The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
