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Student Operations Assistant, U of C Continuing Education

Job ID: 22590

Updated: April 6, 2021

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

Continuing Education is currently seeking a Student Operations Assistant for summer 2021.

The University of Calgary has one of Canada's largest and most successful continuing education programs. Continuing Education is an academic unit whose mission is to provide high-quality educational opportunities to lifelong learners, thereby strengthening our community and our university.  Continuing Education administers more than 20,000 course enrolments per year, generating over $10 million in tuition revenue in the process. The incumbent in this position belongs to the Alberta Union of Public Employees (AUPE) and is scheduled as needed, working full time hours (35 hours per week from 8:30 a.m. to 4:30 p.m) over the spring/summer months.

Reporting to the Manager, Business Operations of Continuing Education, the incumbent acts as backup to both the Information Services and Financial Services teams.  This position is a highly skilled service role that requires an ability to provide exceptional customer service, interact positively with all levels of employees and management, and manage varying volume of work.  The purpose of this position is to ensure that all technical and financial transactions pertaining to student registration are effectively and accurately processed and reconciled daily, while acting as a resource to staff within the unit.

This role will fall under the Canada Summer Jobs program, as such applicants must be between the ages of 15-30, and either a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred and be legally entitled to work in Canada.

This role is open only to current University of Calgary students.

Position Description

Primary Responsibilities (job functions include but are not limited to):

  • Ensures that all financial transactions pertaining to student registration are effectively analyzed and entered into the systems on a daily basis, and in an accurate and timely manner.
  • Assigning and merging UCID's on daily basis.
  • Processes financial transactions such as purchase requisitions, creating invoices, cheque requisition payments and journal entries in the Peoplesoft system.
  • Acts as a backup support for the Information Services and Financial teams as needed.

Qualifications / Requirements:

  • Post-secondary education in Computer Science, Commerce or Business Administration with focus on IT  
  • One to two years experience in a high volume, customer service-oriented environment in the area of financial, technical and administrative support
  • Knowledge of University core business systems PeopleSoft, DestinyOne and e-learning course management systems (ie. D2L or Blackboard) is a strong asset
  • Ability to 'translate' technical terminology and to be patient when responding to repetitious end user requests
  • Advanced computer skills, specifically Word and Excel and demonstrated experience with the internet, on-line calendar and email systems 
  • Ability to work with minimal supervision and demonstrate initiative
  • Demonstrated ability to be a collaborative team member
  • Flexibility, exceptional customer service, communication and problem solving skills 
  • Strong organizational and time management skills

Application Deadline:  April 20, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase I.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website

 

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

 

Need help?

View our Application FAQs for answers to common questions regarding the application and selection process.