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Program Coordinator and Student Advisor, Undergraduate Science Centre, Faculty of Science

Job ID: 22612

Updated: April 7, 2021

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

The Undergraduate Science Centre in the Faculty of Science is currently seeking a Full-time Regular Program Coordinator and Student Advisor.

This position reports to the Manager, Undergraduate Advising, and will facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfil their educational goals. This includes building supportive and personalized relationships with students, managing their day-to-day expectations, and advising students on university policies, programs, degree requirements, procedures, and related matters.

The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic direction integrates current and emerging strengths with areas targeted for future growth and investment. Our strategic priorities, goals, and values guide our mission to advance research, scholarship, and innovation, create authentic learning experiences, and inspire careers of the future.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Advise current/prospective students in both a one-on-one and group setting regarding degree requirements (including admissions) and university policies and procedures
  • Support students to make informed decisions, setting short and long term goals, and fulfilling the requirements of their degree choice
  • Provide advice and assistance to students on all aspects of their academic experience, including progression and requirement matters for their chosen degree
  • Use a thorough knowledge of all undergraduate science program degree requirements as detailed in the University of Calgary calendar to recommend programs of study that will allow students to successfully meet their goals
  • Resolve student program conflicts as they arise
  • Identify students with GPA or progress problems, advises students, and recommends appropriate courses of action by the department (e.g., academic probation, dismissal)
  • Maintain comprehensive knowledge of admission criteria and degree program requirements for all Faculty of Science programs as well as the selection criteria of high demand and quota programs
  • Develop rapport with advisees, faculty and campus staff to create and maintain open and collaborative relationships
  • Foster and maintains cooperative and trusting relationships with the Admissions Office, Enrolment Services and other student affairs and service offices across campus in order to provide seamless and efficient student support processes
  • Support all academic related processes of undergraduate student support including timetabling, course outlines and general course support, academic misconduct, exam support and course evaluations
  • Correspond with current/prospective students regarding academic questions
  • Process transfer credit for admitted students to ensure that it has been correctly awarded for the degree program selected
  • Coordinates the review of requests for exceptions to departmental and university requirements from students

Qualifications / Requirements:

  • Bachelor's degree in Business administration (or equivalent) 
  • 3 years of experience within student affairs or program advising 
  • Experience working in a large, dynamic team with proven personal effectiveness and productivity
  • Excellent interpersonal and communications skills 
  • Proven organizational skills, multitasking and high attention to detail 
  • Ability to think critically and creatively under pressure while exercising good judgement and discretion 
  • Demonstrated ability to be resourceful, creative, innovative, and flexible 
  • The ability to work independently to tight timelines, maintain confidentiality and deal effectively with overlapping and changing deadlines is 
  • Advanced Computer skills including MS Office Suite (including Word, Outlook, PowerPoint, and Excel) 
  • In-depth knowledge of academic calendar including the ability to interpret policies, procedures and regulations would be an asset
  • Previous experience with Banner or PeopleSoft (Student Administration) is considered an asset
  • Experience with web content management systems will be considered an asset
  • Knowledge of university policies and procedures associated with the portfolio supported is an asset
  • Knowledge of the Freedom of Information and Protection of Privacy Act and the Student Misconduct and Academic Appeals Policy would be an asset
  • Ability to build relationships to accomplish goals with diverse groups within and outside of the Faculty of Science essential

Application Deadline:  April 21, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Science visit Careers in the Faculty of Science.


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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