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Solutions Specialist, Faculty of Arts

Job ID: 22827

Updated: May 13, 2021

Location: Main Campus

We would like to take this opportunity to acknowledge the traditional territories of the people of the Treaty 7 region in Southern Alberta. The City of Calgary is also home to Métis Nation of Alberta, Region III.

Position Overview

The Faculty of Arts is currently seeking a Full-time Regular Solutions Specialist.

This position in the Faculty of Arts reports to the Manager, Business Operations Centre and is responsible for building tools, processes, and reports that support administration across the Faculty of Arts. This position also serves as a technical resource for administrative staff in the Faculty.
As a key member of an integrated central-Faculty administration team, this position processes high volumes of work with multiple priorities and deadlines. The duties of this position are diverse. The Solutions Specialist is responsible for providing assistance to and coverage for colleagues when required due to workload, vacation or absence. The BOA works 35 hours per week.
Primary Purpose of the Position: (Key purpose, functions, roles): 
The Solutions Specialist BOA is responsible for providing technical solutions, reporting, and analysis for the Faculty of Arts. This includes building tools that increase efficiency and effectiveness of the administrative function using a variety of platforms. This involves designing, testing, implementing, documenting and communicating tools and processes. The Solutions Specialist will also extract data from multiple sources to create reports to support a variety of initiatives and processes across the Faculty. The incumbent will be responsible for developing models, analysis, and procedures to solve complex business problems. The Solutions Specialist is also an escalation point for troubleshooting website issues from website administrators across the Faculty

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Process & Tool Development:

  • Analyze and identify priorities for administrative process improvements across the Faculty of Arts
  • Recommend technical solutions to improve operational efficiency
  • Design & develop tools and templates using a variety of technologies to support improvements in administrative efficiency
  • Map business processes and make recommendations for efficiency improvements
  • Develop implementation plans for new process and tools and communicate to a wide variety of audiences across the Faculty
  • Develop and implement effective communication portals (e.g., SharePoint sites)
  • Create documentation materials to capture specifications for administrative processes, tools, and systems

Reporting & Analysis:

  • Provide accurate, timely, and relevant information and data analyses using the data warehouse and other reporting tools
  • Extract report parameters by translating end user needs into technical requirements
  • Develop and execute reports to support curriculum/unit reviews, program initiatives, performance indicators, and special projects to support analysis and decision making, including ad hoc reports as required


  • Design & develop web-based data collection tools, ensuring web content recommendations conform to university guidelines and branding standards in consultation with the Digital Specialist
  • Troubleshoot department website issues, escalating to Digital Specialist when required
  • Special projects and other duties may also be assigned as required

Qualifications / Requirements:


  • Undergraduate degree, preferably in Business, Computer Science, or a related field
  • Advanced technical skill set and a minimum of 2 years’ experience in data retrieval and analysis (e.g., SSRS, Tableau, Cognos, PowerBI, MS Office products, etc.)
  • Superior MS Excel skills using advanced functionality (e.g., macros, data analysis, etc.)
  • Demonstrated proficiency using relational database applications (SSMS, Oracle, SQL, MS Access), including building queries
  • Demonstrated experience developing and testing VBA macros
  • Experience with SharePoint apps and Qualtrics for purposes such as data collection and information dissemination
  • Experience documenting business processes and providing recommendations for efficiency improvements
  • Advanced Outlook, Word, PowerPoint skills
  • Demonstrated experience performing data analysis
  • Demonstrated ability to elicit solution requirements from end users
  • Demonstrated proficiency with data visualization tools and techniques, including the ability to present complex data to a variety of audiences
  • Demonstrated ability to work independently with minimal supervision
  • Advanced skills in MS Word, Outlook, PowerPoint, Teams
  • Demonstrated proficiency using Visio, including mapping processes using BPMN
  • Demonstrated proficiency with web content management systems and tools (e.g., HTML, Drupal)
  • Strong communication (oral, written and listening) and interpersonal skills, including a demonstrated ability to convey complex procedural information to a variety of stakeholders.
  • Demonstrated superior problem-solving ability
  • Demonstrated initiative and ability to work under tight timelines, maintain confidentiality and deal effectively with overlapping and shifting deadlines


  • Familiarity with the University of Calgary’s eProcurement, HR, and administrative processes
  • In depth knowledge of the University's administrative and management reporting systems and related tools including experience with COGNOS and PeopleSoft query tools

Application Deadline:  May 18, 2021
Applications must include a resume and cover letter detailing how the applicant's work experience relates to the position requirements.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Arts visit Careers in the Faculty of Arts [insert link to open in new window].


About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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