Manager, Undergraduate Advising and Administration, Undergraduate Science Centre, Faculty of Science

Position Overview

The Undergraduate Science Centre in the Faculty of Science is currently seeking a Full-time Regular Manager, Undergraduate Advising and Administration.

The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic direction integrates current and emerging strengths with areas targeted for future growth and investment. Our strategic priorities, goals, and values guide our mission to advance research, scholarship, and innovation, create authentic learning experiences, and inspire careers of the future. We fuel transformational change, and build a strong community through teaching, learning, research, scholarship, and collaborative partnerships. We do this work to generate curiosity-drive discovery and contribute solutions to society's grand challenges. For more information, visit science.ucalgary.ca.

Reporting to the Manager, Undergraduate Science Centre, the Manager, Undergraduate Advising and Administration is responsible for the overall operation and leadership of two teams of specialists focusing on undergraduate students and support for the Faculty of Science.  The role works with the Undergraduate Advising Team Lead and the Undergraduate Administrative Team Lead, who are respectively responsible for a team of advisors and a team of administrators for the Faculty of Science. This job includes leading the teams on all undergraduate academic related processes for undergraduate students.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Full managerial discretion for direct reports, including recruitment, performance management, training and discipline up to and including termination.
• Promote a collaborative team environment through excellent role modeling and coaching, training, and assigning work fairly and in a way that ensures breadth of skill and development of the team.
• Ensure that effective operations and a high level of quality assurance are maintained at all times, so that students consistently receive professional and fair treatment.
• Provide strong leadership and uses excellent communication, problem-solving and analytical skills to lead and motivate individuals to work cohesively in a team environment.
• Manage program-level advising policies and procedures within the Faculty, ensuring they are developed in accordance with university processes, policies, and procedures.
• Manage student communications from recruitment through to graduations.
• Liaise with other units on campus which are student focused such as the Student Success Centre, Student and Enrollment Services, Centre for International Students and Study Abroad, The Writing Symbols Lodge, etc. to ensure coordination of undergraduate policies and procedures.
• Identifies professional development needs and skills priorities for the undergraduate student support team; continues own personal development, learning and training; keeps current with post-secondary developments
• Support the USC manager, Undergraduate Administration Team Lead and Undergraduate Program and Student Advisor Team Lead to ensure that program advising and administrative needs for Faculty of Science students and instructors are being met.
• Recommend, implement, and monitor adjustments to schedules, policies and procedures within the Faculty of Science to support the advising , the administrative team  and Faculty of Science students and instructors.
• Reviews policies, procedures and processes regularly to ensure efficiency
• Provide support on complex advising matters, escalated issues, and system troubleshooting.

Qualifications / Requirements:

• Bachelor's degree in Business Administration, Communications, or similar required.
• Minimum 5 years of experience managing a team, including 3 years in a university environment required.
• Previous experience working with post-secondary students is required.
• Excellent leadership skills, with an ability to work independently and as part of a team, be proactive and self-directed.
• Demonstrated ability to supervise, organize, motivate, manage performance, mentor and develop staff.
• Excellent oral, written and interpersonal communication skills.
• Ability to resolve conflicts related to highly sensitive and confidential matters and dealing with escalated and/or emotional issues empathetically and professionally.
• Demonstrated ability to develop and implement strategies to provide value-added service to students and the campus community.
• Comprehensive knowledge of the framework for the University of Calgary undergraduate degrees and related policies and procedures, particularly for programs in the Faculty of Science.
• Knowledge of policies, procedures and practices related to student affairs.
• Strong organizational and planning skills with the ability to establish priorities, manage multiple demands and meet deadlines.
• Demonstrated ability to identify and analyze business needs and participate in the development of budgets, goals, objectives, policies and procedures; including aligning staff and resources to achieve targets.
• Expertise with university business systems such as PeopleSoft, PureCloud, D2L, and Microsoft Office applications and the ability to develop processes and utilize technology to increase efficiencies.

Application Deadline:  December 10, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Management Career Band, Level 1 of the Management and Professional Staff Career Framework. 

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Science visit Careers in the Faculty of Science.

COVIDSafe Campus Strategy

The University has implemented a new Vaccination Directive that requires all faculty and staff to be fully vaccinated against COVID-19 by January 1, 2022. You will be required to upload proof of vaccination prior to commencing your duties. Please review the COVIDSafe Campus website for further information and access to additional resources.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.