Program Coordinator and Student Advisor Team Lead, Undergraduate Science Centre, Faculty of Science

Position Overview

The Undergraduate Science Centre in the Faculty of Science is currently seeking a Full-time Regular Program Coordinator and Student Advisor Team Lead.

The Faculty of Science has been catalyzing change and inspiring discovery, creativity, and innovation for over 50 years. Our strategic direction integrates current and emerging strengths with areas targeted for future growth and investment. Our strategic priorities, goals, and values guide our mission to advance research, scholarship, and innovation, create authentic learning experiences, and inspire careers of the future. We fuel transformational change, and build a strong community through teaching, learning, research, scholarship, and collaborative partnerships. We do this work to generate curiosity-drive discovery and contribute solutions to society's grand challenges. For more information, visit science.ucalgary.ca.

We thrive in the dynamic context of the University of Calgary, one of Canada's most youthful and innovative universities. We are a bold and ambitious research university, grounded in innovative learning and teaching, fully engaged in Calgary's entrepreneurial spirit.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Support the Manager (Undergraduate Advisor) and Manager of USC.
• Act as a role model, mentor and coach to team of Undergraduate Program Coordinator and Student Advisors, dealing effectively with complex issues using expertise, judgement, and professionalism
• Support on-going training for Undergraduate Program Coordinator and Student Advisor team (including both spontaneous training as questions arise and structured reviews of topics in staff meetings).
• Works with the Manager (Undergraduate Advisor) on scheduling and workload coordination of the Undergraduate Program Coordinator and Student Advisor team.
• Work with the Manager (Undergraduate Advising) to manage the program-level advising policies and procedures within the Faculty, ensuring they are developed in accordance with university processes, policies, and procedures.
• Liaise with other units on campus which are student focused such as the Student Success Centre, Student and Enrollment Services, Centre for International Students and Study Abroad, The Writing Symbols Lodge, etc. to ensure coordination of undergraduate policies and procedures.
• Advise current/prospective students in both a one-on-one and group setting regarding degree requirements (including admissions) and university policies and procedures.
• Support students to make informed decisions, setting short and long term goals, and fulfilling the requirements of their degree choice.
• Provide advice and assistance to students on all aspects of their academic experience, including progression and requirement matters for their chosen degree.
• Use a thorough knowledge of all undergraduate science program degree requirements as detailed in the University of Calgary calendar to recommend programs of study that will allow students to successfully meet their goals.
• Resolve student program conflicts as they arise.
• Identify students with GPA or progress problems, advises students, and recommends appropriate courses of action by the department (e.g., academic probation, dismissal).
• Support all academic related processes of undergraduate student support including timetabling, course outlines and general course support, academic misconduct, exam support and course evaluations
• Correspond with current/prospective students regarding academic questions.
• Process transfer credit for admitted students to ensure that it has been correctly awarded for the degree program selected.
• Coordinates the review of requests for exceptions to departmental and university requirements from students.
• Manage the annual academic review and the Academic Turnaround Program for the Faculty of Science.
• Work closely with support staff from participating faculties and support units to manage the program; monitors and continually develops processes to ensure the program runs seamlessly.
• Represent the Faculty of Science and actively participates in the Academic Review and ATP in meetings and working groups; ensures accurate tracking for students in the program.
• Identify professional development needs and skill priorities; continues own personal development, learning and training; keeps current with post-secondary developments.
• Adhere to all university policy and regulatory requirements, including FOIP legislation.
   

Qualifications / Requirements:

• Bachelor's degree in Business administration (or equivalent) required.
• Excellent leadership skills, with an ability to work independently and as part of team, be proactive and self-directed.
• Minimum 5 years of experience within student affairs or program advising required.
• Minimum 2 years of experience in progressive leadership required
• Experience working in a large, dynamic team with proven personal effectiveness and productivity is required.
• Demonstrated ability to supervise, organize, motivate, manage performance, mentor and develop staff.
• Excellent interpersonal and communications skills required.
• Proven organizational skills, multitasking and high attention to detail required.
• Ability to think critically and creatively under pressure while exercising good judgement and discretion required.
• Demonstrated ability to be resourceful, creative, innovative, and flexible required.
• The ability to work independently to tight timelines, maintain confidentiality and deal effectively with overlapping and changing deadlines is required.
• Advanced Computer skills including MS Office Suite (including Word, Outlook, PowerPoint, and Excel) required.
• In-depth knowledge of academic calendar including the ability to interpret policies, procedures and regulations would be an asset.
• Previous experience with Banner or PeopleSoft (Student Administration) is considered an asset.
• Experience with web content management systems will be considered an asset.
• Knowledge of university policies and procedures associated with the portfolio supported is an asset.
• Knowledge of the Freedom of Information and Protection of Privacy Act and the Student Misconduct and Academic Appeals Policy would be an asset.
• Ability to build relationships to accomplish goals with diverse groups within and outside of the Faculty of Science essential.

Application Deadline:  December 3, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase III.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. 

COVIDSafe Campus Strategy

The University has implemented a new Vaccination Directive that requires all faculty and staff to be fully vaccinated against COVID-19 by January 1, 2022. You will be required to upload proof of vaccination prior to commencing your duties. Please review the COVIDSafe Campus website for further information and access to additional resources.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.