Residence Life Coordinator, Residence Experience, Ancillary Services

Position Overview

The Residence Experience team under Ancillary Services is currently seeking a Full-time Sessional Residence Life Coordinator.

Reporting to the Manager, Residence Life, the Residence Life Coordinator (RLC) position will plan, implement and critically analyze the Residence Education components of Residence Services' operations. In particular, the RLC supports student success by fostering healthy and engaging student communities, connecting students with various resources and the broader campus, and holding accountable students who disrupt or undermine those efforts. The RLC is primarily responsible for Residence Education Team (RET) operations in an assigned building or area. The RLC also shares responsibility with peers for RET operations that span multiple buildings or areas.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Identifying student needs, whether concerning one person or many, and either responding directly or escalating referring the issue to appropriate staff
• Coordinating and participating in the residence on call system so as to ensure urgent incidents receive appropriate response and attention
• Upholding the Community Standards, from promoting positive behaviour to addressing alleged violations, with a focus on balancing learning opportunities, personal accountability and community well-being
• Contributing to the development and assessment of priorities, plans, policies and procedures, especially by incorporating student and organizational perspectives
• Managing and training student staff, first and foremost by ensuring they are prepared for and concentrating on the purpose and other priorities outlined above
• Ensuring that programming in residence is meeting the needs of students and supporting the Academic Plan. 
• Working on various department and campus committees. The RLC also works with other University departments to provide students with educational experiences.

Qualifications / Requirements:

• Undergraduate degree required, with a concentration in a related field strongly preferred; a combination of education and experience may be considered
• Two years of experience as a resident advisor / community advisor in higher education residence is required
• One year of experience in a senior resident advisor / community advisor in higher education housing is preferred
• Professional and/or graduate degree in a related field preferred
• Experience managing conflict, criticism and contentious issues required
• Experience working in a campus residence environment is required
• Experience interacting with demanding customers or clients strongly required
• Experience supporting and/or facilitating student success strongly required
• Experience responding to emergencies or urgent / distressing situations strongly required
• Demonstrated experience planning and implementing major initiatives in alignment with broader organizational priorities
• Demonstrated experience managing objectives that may only be achieved gradually, after revisiting tasks or re-engaging other stakeholders multiple times
• Demonstrated highly effective verbal, written and cross-cultural communication skills
• Demonstrated highly effective documentation, organizational and administrative skills
• Demonstrated highly effective computer skills and an aptitude for quickly adapting to make the best use of new software
• Demonstrated aptitude for effectively supervising young adults
• Demonstrated aptitude for motivating and coaching students from diverse backgrounds
• Demonstrated aptitude for managing ambiguity and adapting to change
• Valid driver's license strongly preferred. In order to operate a University vehicle safely, employees must have a valid driver's license for the type of vehicle they are driving, a minimum class 5 driver's license with no current suspensions and fewer than six (6) demerits. Not have a graduated (GDL), learner's, probationary, or motorcycle/moped only license.  A current Driver's Abstract must be provided on request.

Application Deadline:  December 10, 2021

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase II.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. 

COVIDSafe Campus Strategy

The University has implemented a new Vaccination Directive that requires all faculty and staff to be fully vaccinated against COVID-19 by January 1, 2022. You will be required to upload proof of vaccination prior to commencing your duties. Please review the COVIDSafe Campus website for further information and access to additional resources.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.